What is the Current Impact:
Zoom recordings using the older version of Zoom Marketplace integration were not imported into Kaltura between ~9 a.m. UTC October 31st until 9 p.m. UTC November 1st.
As previously identified, content was not received for the recordings during this 24-hour time period. Currently there is not yet an identified solution in order to backfill these recordings. The team continues to evaluate options, but it will require more time. HOWEVER, please read the Important section below for a workaround option.
As a workaround to recover and re-upload your account's Zoom recordings immediately, you can upgrade to the latest Zoom Marketplace integration**. After you upgrade, you will need to contact Customer Care in order for us to complete the re-import process on your behalf. Please update an existing case or create a new case on the Customer Care Portal.
Note that the re-import process will be a two-step process done by Kaltura, and will include reimporting content from October 31st to present day, and removing duplicates. So for a short time, you may see duplicate Zoom content until the process has completed running.
Once the process is completed, we will update you via your existing case so you can verify too.
Note: **To update the Marketplace version, simply click “disable” in the integration. Then click “enable” to re-enable it. This will automatically upgrade the version.
Additional setup details here: https://knowledge.kaltura.com/help/kaltura-video-integration-with-zoom-setup-guide
Please let us know if you have any additional questions or concerns!