Kaltura Status

Kaltura System Status

All Systems Operational

About This Site

This is the main Kaltura Status Page.

If you want to track updates about the other Status Pages we maintain, please follow the links below:

Australia Regional Cloud: https://status.ap.kaltura.com/
EU Regional Cloud: https://status.eu.kaltura.com/
Singapore Regional Cloud: https://status.sg.kaltura.com/
Virtual Classrooms and Meetings: https://kalturavirtualstatus.kaltura.com/

Analytics Operational

Kaltura API Operational

Import Operational

Upload Operational

Upload Speed Operational

Upload Process Operational

Transcoding Operational

Live Operational

Playback Operational

Kaltura Management Console (KMC) Operational

Kaltura MediaSpace Operational

Kaltura Webinars, Virtual Classroom and Meetings Operational

Platform Access Operational

Video Conferencing Features Operational

Recording Operational

File Upload Operational

Analytics Operational

Kaltura REACH (captioning service) Operational

Quality of caption services Operational

Processing Speed Operational

Pitch Operational

Zoom Integration Operational

Documentation and Customer Care Platforms Operational

Operational

Degraded Performance

Partial Outage

Major Outage

Maintenance

Past Incidents

Jun 25, 2022

No incidents reported today.

Jun 24, 2022

No incidents reported.

Jun 23, 2022

Kaltura Meetings Audio Issue in Chrome v.103

Resolved - What was the Issue: Virtual Classroom Chrome/Edge users were not able hear other class participants when joining the room (initially) from a Chrome latest 103 version browser.

Сurrent Status: The issue has been revolved, the root cause was identified and a hotfix was deployed.

What to Expect Next: The issue has been resolved and this incident will now be closed.
Jun 23, 14:24 UTC

Identified - What is the issue: Virtual Classroom Chrome users cannot hear other class participants when joining the room (initially) from a Chrome latest 103 version browser.

Please note: users with the latest EDGE version may also experience the issue.

Current status: Our team identified the issue and is assessing an optional hotfix from our side without depending on a Chrome update
As a workaround users can use another type of browser (such as Firefox) or earlier versions of Chrome.

In organizations that are limited to Chrome's latest version then the workaround is at the beginning of the call to ask all participants to mute/unmute their audio once, and that will fix the issue for that call (as long as users won't refresh their browser from that point and on).

It is important to note that if a user with Chrome v.103 refreshes the page, all participants will need to do the mute unmute again in order for that user to hear them all.

What to expect next: The next update will be posted by 15:00 UTC, or once a Hotfix was deployed.
Jun 23, 11:57 UTC

Investigating - What is the issue: Virtual Classroom Chrome users cannot hear other class participants when joining the room (initially) from a Chrome latest 103 version browser.

Current status: Our team is investigating the problem.

As a workaround users can use another type of browser (such as Firefox or Edge) or earlier versions of Chrome.

In organizations that are limited to Chrome's latest version then the workaround is at the beginning of the call to ask all participants to mute/unmute their audio once, and that will fix the issue for that call (as long as users won't refresh their browser from that point and on).

It is important to note that if a user with Chrome v.103 refreshes the page, all participants will need to do the mute unmute again.

What to expect next: The next update will be posted by 12:00 UTC.
Jun 23, 09:55 UTC

Jun 22, 2022

No incidents reported.

Jun 21, 2022

Internal Server Error in KMS

Resolved - What was the Impact: There was an issue with accessing the Kaltura Mediaspace. Users might have observed the slow performance or received the Internal server error ("500 Internal Server Error").

Current Status: The issue was identified and was caused due to a failure with one of our CDN providers. Our engineers addressed the matter and the service is back to normal.

What to Expect Next: The issue is resolved and the system is up and running. We are closing the incident.
Jun 21, 08:29 UTC

Monitoring - What was the Impact: There was an issue with accessing the Kaltura Mediaspace. Users might have observed the slow performance or received the Internal server error ("500 Internal Server Error").

Current Status: Our engineers addressed the matter and the service is back to normal.

What to Expect Next: The system is up and running and we are going to monitor it for the next hour and will close the incident after.
Jun 21, 07:29 UTC

Investigating - We are currently investigating an issue with accessing the Kaltura Mediaspace. Users may observe the "500 Internal Server Error" or slow performance. An additional update will be posted in the next 30 minutes.
Jun 21, 07:16 UTC

Jun 20, 2022

No incidents reported.

Jun 19, 2022

No incidents reported.

Jun 18, 2022

No incidents reported.

Jun 17, 2022

No incidents reported.

Jun 16, 2022

No incidents reported.

Jun 15, 2022

V7 Player issues

Resolved - What was the issue: We have identified the issue with loading UIConf config files, affecting some modules.

Users might have experienced issues when loading the V7 player, and get an error when trying to create an interactive player project, also it affected loading Media Editor in KMC/KMS.

Current status: The issue is identified and our team deployed a solution, based on the last few hours of system performance and no further reports from customers, we can conclude that it contains all required changes to address all related domains that were affected and use-cases.

What to expect next: Issue resolved and closing this incident.
Jun 15, 09:50 UTC

Monitoring - What is the issue: We have identified the issue with loading UIConf config files, affecting some modules.
Users might experience issues when loading the V7 player, and get an error when trying to create an interactive player project, also it affects loading Media Editor in KMC/KMS.

Current status: The issue is identified and our team already deployed some changes to address and solve the reported issues as described above, However, based on the nature of the fix we deployed, some users might still experience, in rare cases, some performance issues. We ask you in such situation too please open a support ticket with our support team so we can further look into this.

What to expect next: We will keep this incident open and monitor the system, The next update will be posted by tomorrow 12:00 UTC.
Jun 14, 16:04 UTC

Update - What is the issue: We have identified the issue with loading UIConf config files, affecting some modules.

Users might experience issues when loading the V7 player, and get an error when trying to create an interactive player project, also it affects loading Media Editor in KMC/KMS.

Current status: The issue is identified, and our team is still in the progress of deploying the solution by restoring the UIConf config files.

What to expect next: The next update will be posted by 15:30 UTC; during this time UIConf config files will be deployed and during this time users may start to see the improvement in performance.
Jun 14, 13:55 UTC

Update - What is the issue: Users may experience issues loading V7 player as well an error trying to create an interactive player

Current status : Issue identified and our team is in progress to finalize the fix and deploy it

What next : the next update will be posted by 13:30 UTC
Jun 14, 11:38 UTC

Identified - What is the issue: Users may experience issues loading V7 player as well an error trying to create an interactive player

Current status : our team identified the issue and working on mitigation

What next : the next update will be posted within an hour
Jun 14, 10:34 UTC

Jun 14, 2022

Service unavailability

Resolved - What was the issue: We were experiencing a loss of KMC, KMS, KAF services, and Playback.

Current Status: Our engineering team has mitigated the issue and all Kaltura`s services are up.

What's Next: We are closing the incident.
Jun 14, 01:33 UTC

Monitoring - Our engineering team has identified service interruptions affecting multiple applications and took the required steps in order to mitigate the issue.

The service has returned to normal and we will be monitoring the environment closely and will update again in the next 30 minutes
Jun 14, 01:13 UTC

Investigating - What is the Impact: We are currently investigating reports of loss of KMC, KMS, KAF services and Playback.

Current Status: Our engineering team is currently investigating the issue.

Another update will be shared in the next 30 minutes
Jun 14, 00:56 UTC

Jun 13, 2022

No incidents reported.

Jun 12, 2022

No incidents reported.

Jun 11, 2022

No incidents reported.