Kaltura System Status
Update - New – Earlier today we experienced a brief service interruption. We implemented an emergency maintenance procedure to return the service to Operational status.

Upload – In Progress – Uploads are overall operational, however, some customers may see sporadic errors during upload. Please contact Customer Care to report these errors.

Transcoding – Update – We have resolved the issue effecting entries that may appear in “converting” status for longer than expected. For urgent concerns, please contact Customer Care.

WebEx – Resolved – We identified and have resolved the issue related to an issue with the conversion of ARF files from WebEx. Other file types from WebEx are processing normally.

Zoom Integration – Resolved – A solution was implemented and the majority of entries that were uploaded before September 21st have been re-processed and are now available to use. If you are still having issues related to Zoom entries please reach out to Customer Care.

Captioning Sync – Monitoring – The Captions queue is processing normally. We are continuing to address previous Caption audio/video sync issues for specific customers.

Next update is slated for Thursday, October 1st at 10:00AM EST / 2:00PM UTC / 4:00PM CET / 10:00PM SGT.
Sep 30, 14:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 29, 14:16 UTC
Scheduled - Upload – In Progress – Uploads are overall operational, however, some customers may see sporadic errors during upload. Please contact Customer Care to report these errors.

Transcoding – New – Over the last 24 hours we identified and are working to resolve an issue that is affecting a small percentage of entries. Entries may appear in “converting” status for longer than expected. For urgent concerns, please contact Customer Care.

WebEx – New – We have identified and are working to resolve an issue with the conversion of ARF files from WebEx. Other file types from WebEx are processing normally.

Zoom Integration – No Update – A solution was implemented and the majority of entries that were uploaded before September 21st have been re-processed and are now available to use. If you are still having issues related to Zoom entries please reach out to Customer Care.

Captioning Sync – Monitoring – The Captions queue is processing normally. We are continuing to address previous Caption audio/video sync issues for specific customers.

Next update is slated for Wednesday, September 30th at 10:00AM EST / 2:00PM UTC / 4:00PM CET / 10:00PM SGT.

About This Site

This is the main Kaltura Status Page.

If you want to track updates about the other Status Pages we maintain, please follow the links below:

Australia Regional Cloud: https://status.ap.kaltura.com/
EU Regional Cloud: https://status.eu.kaltura.com/
Singapore Regional Cloud: https://status.sg.kaltura.com/
Virtual Classrooms and Meetings: https://kalturavirtualstatus.kaltura.com/

Upload Degraded Performance
Upload Speed Operational
Upload Errors Degraded Performance
Transcoding Operational
Import Operational
Live Operational
Analytics Operational
Playback Operational
Kaltura API Operational
Kaltura MediaSpace Operational
Documentation and Customer Care Platforms Operational
Kaltura REACH (captioning service) Operational
Quality of caption services Operational
Processing Speed Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Past Incidents
Oct 1, 2020

No incidents reported today.

Sep 30, 2020
Resolved - Normal performance was restored at ~11:45am UTC and monitoring has been completed.
Sep 30, 14:15 UTC
Monitoring - The issue was resolved and the emergency service maintenance was completed.
Sep 30, 11:46 UTC
Investigating - We are experiencing service interruptions. Our engineers are working on resolve. We will update shortly.
Sep 30, 11:43 UTC
Completed - The scheduled maintenance has been completed.
Sep 30, 11:46 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 30, 11:34 UTC
Scheduled - Due to the data base issue encountered earlier, we are doing an emergency maintenance and failing over to a secondary database. During this time there might be up to 15 minutes of service interruption. We will report back once the maintenance is over.
Sep 30, 11:33 UTC
Resolved - What was the impact: Service Outage

Status: We had a service outage that took place between 06:25 am – 06:40 am UTC. This outage affected access to all Kaltura components. It was a result of connection interruption between the database to some of the servers. The Engineering team mitigated the issue and the service got back to normal.

What to expect next: What to expect next: The issue is resolved and we are closing this incident
Sep 30, 10:31 UTC
Update - What was the impact: Service Outage

Status: We had a service outage that took place between 06:25 am – 06:40 am UTC. This outage affected access to all Kaltura components. Our engineering team has restored the services and all components are operational now.

What to expect next: We are monitoring the service and will update here again in the next 2 hours
Sep 30, 08:20 UTC
Monitoring - We are investigating a service outage (15 minutes) that took place few minutes ago. All services are operational now. More updates will be provided shortly
Sep 30, 06:49 UTC
Sep 29, 2020
Completed - The scheduled maintenance has been completed.
Sep 29, 14:13 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 28, 13:58 UTC
Scheduled - Upload – In Progress – Overall performance is improved. We continue to monitor.

Playback – No Update – Overall performance has returned to normal. We continue to monitor.

Zoom Integration – No Update – A solution was implemented and the majority of entries that were uploaded before September 21st have been re-processed and are now available to use. If you are still having issues related to Zoom entries please reach out to Customer Care.

Captioning Sync – In Progress – The Captions queue is processing normally. We are continuing to address Caption audio/video sync issues and working internally and with our partners to implement a solution.

Next update is slated for Tuesday, September 29th at 10:00AM EST / 2:00PM UTC / 4:00PM CET / 10:00PM SGT.
Sep 28, 13:56 UTC
Sep 28, 2020
Completed - The scheduled maintenance has been completed.
Sep 28, 13:55 UTC
Update - Scheduled maintenance is still in progress. We will provide updates as necessary.
Sep 26, 11:46 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 25, 14:30 UTC
Scheduled - Upload – In Progress – We received a few reports yesterday from customers and are verifying whether these are expected or require further investigation. However, overall performance is improved. We continue to monitor.

Playback – No Update – Overall performance has returned to normal. We continue to monitor.

Zoom Integration – Resolved – A solution was implemented and the majority of entries that were uploaded before September 21st have been re-processed and are now available to use. If you are still having issues related to Zoom entries please reach out to Customer Care.

Captioning Sync – In Progress – The Captions queue is processing normally, however there was a temporary delay on Thursday, September 24th that is cleared. We are continuing to address Caption audio/video sync issues and working internally and with our partners to implement a solution.

Next update is slated for Monday, September 28th at 10:00AM EST / 2:00PM UTC / 4:00PM CET / 10:00PM SGT.
Sep 25, 14:28 UTC
Sep 27, 2020

No incidents reported.

Sep 26, 2020
Sep 25, 2020
Completed - The scheduled maintenance has been completed.
Sep 25, 14:26 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 24, 14:05 UTC
Scheduled - Upload – Update – Overall performance has returned to normal. We continue to monitor.

Playback – Update – Overall performance has returned to normal. We continue to monitor.

Zoom Integration – Resolved – A solution was implemented and the majority of entries that were uploaded before September 21st have been re-processed and are now available to use. We are in a process of providing customer updates with data on the entries processed, specific to your account. If you are still having issues related to Zoom entries please reach out to Customer Care.

Captioning Sync – In Progress – The Captions queue is processing normally. We are continuing to address Caption audio/video sync issues and working internally and with our partners to implement a solution.

Next update is slated for Friday, September 25th at 10:00AM EST / 2:00PM UTC / 4:00PM CET / 10:00PM SGT.
Sep 24, 14:03 UTC
Sep 24, 2020
Completed - The scheduled maintenance has been completed.
Sep 24, 14:02 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 23, 15:02 UTC
Scheduled - KMS/KMC – New – Earlier today, September 23rd, between ~1:15 - 2:28pm UTC we addressed an issue that caused API errors, affecting KMS and KMC. The issue has been resolved.

Upload – Update – Overall performance should be back to normal. We continue to monitor.

Playback – Update – Overall performance should be back to normal. We continue to monitor.

Zoom Integration – Resolved – A solution was implemented and the majority of entries that were uploaded before September 21st have been re-processed and are now available to use. We are in a process of providing customer updates with data on the entries processed, specific to your account. If you are still having issues related to Zoom entries please reach out to Customer Care.

Captioning Sync – In Progress – The Captions queue is processing normally. We are continuing to address Caption audio/video sync issues and working internally and with our partners to implement a solution.


Next update is slated for Thursday, September 24th at 10:00AM EST / 2:00PM UTC / 4:00PM CET / 10:00PM SGT.
Sep 23, 15:01 UTC
Sep 23, 2020
Resolved - We have completed monitoring. Normal performance was restored at 2:28pm UTC.
Sep 23, 17:17 UTC
Monitoring - What was impacted: API errors that affected KMS/KMC. Users may have seen errors or slowness within KMS and KMC. Some application features were unavailable or returned errors.

Current Status: The issue was resolved at 2:28 pm UTC.

What to Expect Next: Our teams are currently monitoring.
Sep 23, 14:31 UTC
Update - We are continuing to investigate this issue.
Sep 23, 13:53 UTC
Investigating - We are investigating an issue that is affecting the performance of KMS, KMC, and API.
Sep 23, 13:52 UTC
Monitoring - We were alerted to and resolved an issue that created a problem in service with KMS and KMC. This was resolved at 1:38 pm UTC.
Sep 23, 13:45 UTC
Completed - The scheduled maintenance has been completed.
Sep 23, 14:59 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 22, 14:02 UTC
Scheduled - Upload – Update – We implemented another fix this morning and overall performance should be improved. We continue to monitor.

Playback – Update – On recently uploaded entries we’re seeing improved performance after multiple fixes. We continue to monitor overall performance.

Zoom Integration – In Progress – Customers using the legacy Zoom Integration and uploading via API may have experienced errors when trying to upload. A solution was implemented and the majority of entries that were uploaded before September 21st have been re-processed and are now available to use. We will be providing customer updates with data on the entries processed, specific to your account.

Captioning Sync – In Progress – The Captions queue is processing normally. We are continuing to address Caption audio/video sync issues and working internally and with our partners to implement a solution.


Next update is slated for Wednesday, September 23st at 10:00AM EST / 2:00PM UTC / 4:00PM CET / 10:00PM SGT.
Sep 22, 14:00 UTC
Sep 22, 2020
Resolved - As of September 22nd, playback of recently uploaded entries is improved after multiple fixes. We continue to monitor.
Sep 22, 14:04 UTC
Update - What is impacted: Users may experience buffering or slow playback on some entries, most notably on entries were uploaded close to the time of the attempted playback.

Current Status: Our teams are working on a solution.

What to Expect Next: We will provide additional updates on progress.
Sep 16, 16:08 UTC
Update - What was impacted: Users experienced buffering or slow playback on entries that were uploaded close to the time of the attempted playback.

Current Status: Our team identified and resolved root cause on Monday, September 14th. Playback performance on those entries was improved yesterday and entries are now playing back.

What to Expect Next: Our teams are continuing to monitor closely for any new entries that might possess the same behavior, before we close this incident. If you experience issues, please contact Customer Care.
Sep 15, 15:44 UTC
Monitoring - What was impacted: Users may have experienced buffering or slow playback on entries that were recently uploaded.

Current Status: Our team has identified and resolved root cause. Playback performance has improved -- entries are now playing back -- and will be back to full normal performance shortly.

What to Expect Next: Our teams are monitoring closely and we will update again by 5pm EDT.
Sep 14, 19:21 UTC
Investigating - What is impacted: Playback of entries that were recently uploaded. Users may experience buffering or slow playback.

Current Status: Our team is investigating the root cause and working to resolve as quickly as possible.

What to Expect Next: We will update here within 1 hour or less.
Sep 14, 18:02 UTC
Completed - The scheduled maintenance has been completed.
Sep 22, 13:59 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 21, 14:00 UTC
Scheduled - Upload – No Update – We continue and implement more fixes to improve upload performance. We continue to monitor.

Playback – Update – Users may experience buffering or slow playback on some entries, most notably on entries that were uploaded close to the time of the attempted playback. We have implemented a solution and we continue to monitor.

Zoom Integration – In Progress – Customers using the legacy Zoom Integration and uploading via API may experience errors when trying to upload. A solution was implemented and a significant portion of entries that were uploaded before September 13th have been re-processed and are now available to use. We are working to process the remaining entries.

Captioning Sync – No Update – We are continuing to address Caption audio/video sync issues and working internally and with our partners to implement a solution. An ETA will be provided next week.


Next update is slated for Tuesday, September 22st at 10:00AM EST / 2:00PM UTC / 4:00PM CET / 10:00PM SGT.
Sep 21, 13:58 UTC
Sep 21, 2020
Resolved - This incident has been resolved.
Sep 21, 15:24 UTC
Monitoring - A fix has been implemented and we are monitoring the results.
Sep 21, 13:44 UTC
Update - We are continuing to investigate this issue.
Sep 21, 13:21 UTC
Investigating - We are currently investigating an issue with Aspera availability, which is affecting drop folder/bulk uploads for some customers.
Sep 21, 13:19 UTC
Completed - The scheduled maintenance has been completed.
Sep 21, 13:56 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 20, 14:03 UTC
Scheduled - Upload – No Update – We continue and implement more fixes to improve upload performance. We continue to monitor.

Playback – No Update – Users may experience buffering or slow playback on some entries, most notably on entries that were uploaded close to the time of the attempted playback. We have identified a solution and our teams are working to implement.

Zoom Integration – No Update – Customers using the legacy Zoom Integration and uploading via API, may have experienced errors when trying to upload. A solution was implemented and the majority of previously uploaded entries will be processed by Monday.

Captioning Sync – No Update – We are continuing to address Caption audio/video sync issues and working internally and with our partners to implement a solution. An ETA will be provided next week.

Next update is slated for Monday, September 21st at 10:00AM EST / 2:00PM UTC / 4:00PM CET / 10:00PM SGT.
Sep 20, 14:01 UTC
Sep 20, 2020
Completed - The scheduled maintenance has been completed.
Sep 20, 22:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 19, 22:00 UTC
Scheduled - Scheduled deployment is being carried out on Kaltura's SaaS environment, no service impact is expected.
Release notes and products documentation can be found in the page below:
https://knowledge.kaltura.com/page/kaltura-products-and-services-documentation

Thanks,
The Kaltura team.
Sep 17, 13:00 UTC
Completed - The scheduled maintenance has been completed.
Sep 20, 13:59 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 19, 14:00 UTC
Scheduled - Player Loading – Update – Yesterday, Friday 18th between ~18:45 – 19:24 UTC we identified and resolved an issue affecting player loading. Users may have experienced a black screen or an error message.


Transcoding – No Update – Transcoding is now operational.

Upload – No Update – We continue and implement more fixes to improve upload performance. We continue to monitor.

Playback – No Update – Users may experience buffering or slow playback on some entries, most notably on entries that were uploaded close to the time of the attempted playback. We have identified a solution and our teams are working to implement.

Zoom Integration – No Update – Customers using the legacy Zoom Integration and uploading via API, may have experienced errors when trying to upload. A solution is being implemented. The majority of previously uploaded entries will be processed by Monday.

Captioning Sync – No Update – We are continuing to address Caption audio/video sync issues and working internally and with our partners to implement a solution. An ETA will be provided next week.

Next update is slated for Sunday, September 20th at 10:00AM EST / 2:00PM UTC / 4:00PM CET / 10:00PM SGT.
Sep 19, 13:58 UTC
Sep 19, 2020
Completed - The scheduled maintenance has been completed.
Sep 19, 13:57 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 18, 14:57 UTC
Scheduled - API Errors – Update – Yesterday, September 17th between ~8:50 - 9:24 PM UTC we identified and addressed as issue that affected availability of API KMS/KAF and KMC. An RCA will be published. Please contact Customer Care or your Account Representative to receive.

Transcoding – Update – Transcoding is now operational.

Upload – No Update – We continue and implement more fixes to improve upload performance. We continue to monitor.

Playback – In Progress – Users may experience buffering or slow playback on some entries, most notably on entries that were uploaded close to the time of the attempted playback. We have identified a solution and our teams are working to implement.

Zoom Integration – Update – Customers using the legacy Zoom Integration and uploading via API, may have experienced errors when trying to upload. A solution is being implemented. The majority of previously uploaded entries will be processed by Monday.

Captioning Sync – Update – We are continuing to address Caption audio/video sync issues and working internally and with our partners to implement a solution. An ETA will be provided next week.

Next update is slated for Saturday, September 19th at 10:00AM EST / 4:00PM CET / 10:00PM SGT.
Sep 18, 14:56 UTC
Sep 18, 2020
Resolved - Our team has completed monitoring and verified normal performance.
Sep 18, 19:24 UTC
Monitoring - The issue for Player loading has been resolved. Our teams are monitoring.
Sep 18, 18:58 UTC
Investigating - What is Impacted: Player loading -- when attempting to load Player on a page, users may intermittently see a black screen or an error displayed by the Player. Users may refresh the page as a temporary workaround.

Current Status: Our team is currently investigating as a top priority.

What to Expect: The next update will be provided in 30 minutes.
Sep 18, 18:53 UTC
Completed - The scheduled maintenance has been completed.
Sep 18, 14:52 UTC
Update - API Errors – Resolved – Earlier today we saw a brief period of intermittent API errors. That was resolved around 1:20PM UTC.

Transcoding – No Update – We have made significant improvement in our transcoding processing time. We continue to monitor.

Upload – No Update – We continue and implement more fixes to improve upload performance. We continue to monitor.

Playback – No Update – Users may experience buffering or slow playback on some entries, most notably on entries that were uploaded close to the time of the attempted playback. Our teams are working on a solution.

Next update is slated for Friday, September 18th at 10:00AM EST / 4:00PM CET / 10:00PM SGT.
Sep 17, 14:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 16, 21:07 UTC
Scheduled - Transcoding – No Update – We have made significant improvement in our transcoding processing time. We continue to monitor.

Upload – In Progress – We continue and implement more fixes to improve upload performance. We continue to monitor.

Playback – In Progress – Users may experience buffering or slow playback on some entries, most notably on entries that were uploaded close to the time of the attempted playback. Our teams are working on a solution.


Next update is slated for Thursday, September 17th at 10:00AM EST / 4:00PM CET / 10:00PM SGT.
Sep 16, 21:06 UTC
Resolved - Monitoring has been completed and this incident is now closed.
Sep 18, 01:01 UTC
Monitoring - Service has been restored to API, KMS/KAF and KMC.
Sep 17, 21:31 UTC
Identified - Our teams have identified the issue affecting API, KMS/KAF and KMC. We are working to restore normal service as quickly as possible.
Sep 17, 21:15 UTC
Investigating - We are currently investigating an issue causing errors and availability issues for API and KMS/KAF. Our teams were alerted and are working to address this as quickly as possible.
Sep 17, 20:56 UTC
Sep 17, 2020
Resolved - This incident has been resolved.
Sep 17, 09:02 UTC
Monitoring - The intermittent issues with the upload of large files were addressed as of 6:44am UTC, and performance is back to normal. We will keep this incident opened for the next hour, while we monitor the performance, and we will close it then if no new issues will be identified
Sep 17, 07:09 UTC
Investigating - Our team has identified intermittent issues with the upload of files. Users might experience failures when uploading large files via KMC.
We are investigating the matter and will share an update in 30 minutes
Sep 17, 06:40 UTC