Kaltura Status

Kaltura System Status

All Systems Operational

About This Site

This is the main Kaltura Status Page.

If you want to track updates about the other Status Pages we maintain, please follow the links below:

Australia Regional Cloud: https://status.ap.kaltura.com/
EU Regional Cloud: https://status.eu.kaltura.com/
Singapore Regional Cloud: https://status.sg.kaltura.com/
Virtual Classrooms and Meetings: https://kalturavirtualstatus.kaltura.com/

Upload Operational

Upload Speed Operational

Upload Process Operational

Transcoding Operational

Import Operational

Live Operational

Analytics Operational

Playback Operational

Kaltura API Operational

Kaltura MediaSpace Operational

Documentation and Customer Care Platforms Operational

Kaltura REACH (captioning service) Operational

Quality of caption services Operational

Processing Speed Operational

Operational

Degraded Performance

Partial Outage

Major Outage

Maintenance

Past Incidents

Oct 25, 2020

Scheduled deployment

Completed - The scheduled maintenance has been completed.
Oct 25, 08:00 UTC

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 25, 05:00 UTC

Scheduled - Scheduled deployment is being planned on Sunday October 25th for Kaltura's SaaS environment. Deployment will take place between 5:00 AM - 8:00 AM UTC. Post-production tests will take place between 8:00 AM- 3:00 PM UTC. No service impact is expected.

Release notes and products documentation can be found in the page below: https://knowledge.kaltura.com/page/kaltura-products-and-services-documentation

Thanks,

The Kaltura team.
Oct 24, 13:14 UTC

Oct 24, 2020

No incidents reported.

Oct 23, 2020

No incidents reported.

Oct 22, 2020

Caption Delays

Resolved - This incident has been resolved.
Oct 22, 12:42 UTC

Monitoring - What was the impact: Delays completing machine caption requests to a specific vendor.
Customers might saw some caption requests remaining in "Pending" or "Processing" status for a longer time than normal. Other REACH services and caption requests were processing normally at all times.

Current Status: Working together with the vendor we had managed to process most of the pending requests, so the general queue is decreased significantly.

What to expect next: We shall back to normal processing time with no backlog in the next 3 hours.

We will keep this incident open and monitor the queue in the next coming hours.
Oct 22, 10:59 UTC

Identified - What is the Impact: Completion of caption requests with a specific vendor are currently delayed, so users are experiencing longer than normal processing time. Caption requests submitted in the last ~12 - 24 hours or new caption requests may be delayed.

Current Status: The queue for caption requests is higher than normal. We are working with the vendor to mitigate. Other REACH services and caption requests with other vendors are processing normally.

What to Expect: Queue shall be reduced in the next coming hours and we will update again by 9am (UTC).
Oct 21, 19:45 UTC

Oct 21, 2020

Oct 20, 2020

No incidents reported.

Oct 19, 2020

No incidents reported.

Oct 18, 2020

No incidents reported.

Oct 17, 2020

No incidents reported.

Oct 16, 2020

No incidents reported.

Oct 15, 2020

API issue affecting Playback

Resolved - This incident has been resolved.
Oct 15, 16:11 UTC

Monitoring - What was the impact: API affected Playback

Status: we have detected Playback failures, that interrupted Playback service functionality. The Engineering team mitigated the issue, and service is restored to normal.

What to expect next: Issue resolved and we are monitoring.
Oct 15, 13:51 UTC

Update - We are continuing to investigate this issue.
Oct 15, 13:42 UTC

Investigating - What is the impact: API issue affecting Playback

Status: we have detected Playback failures, and Playback service is not available. The Engineering team is working to solve this issue.

What to expect next: Will update soon with further status
Oct 15, 13:38 UTC

New release deployment

Completed - The scheduled maintenance has been completed.
Oct 15, 13:01 UTC

Scheduled - Scheduled deployment is being planned on Sunday October 11th for Kaltura's SaaS environment.
Deployment will take place between 4:00 AM - 7:00 AM UTC.
Post-production tests will take place between 7:00 AM- 2:00 PM UTC.
No service impact is expected.

Release notes and products documentation can be found in the page below:
https://knowledge.kaltura.com/page/kaltura-products-and-services-documentation

Thanks,
The Kaltura team.
Oct 9, 09:20 UTC

Kaltura Live Service Interruption

Resolved - This incident has been resolved.
Oct 15, 07:40 UTC

Monitoring - The matter is resolved and Kaltura team is closely monitoring the service.
Oct 15, 06:40 UTC

Investigating - We are currently working on investigating the issue impacting our Live services.
Oct 15, 06:33 UTC

Oct 14, 2020

No incidents reported.

Oct 13, 2020

Kaltura Webcasting issue

Resolved - This incident has been resolved.
Oct 13, 11:15 UTC

Monitoring - Our engineering team resolved the problem. LIVE sessions shall be operational with both Primary and Backup streams active. If you still encounter issues, please open a ticket and report this to our Customer Care team.
Oct 13, 10:07 UTC

Identified - Our engineering team is still working to solve the Live issue. However, please note that if your LIVE session is set up with a backup stream (URL), then your Live event shall be working fine (the Primary only won't function)
Oct 13, 09:54 UTC

Investigating - We are currently investigating an issue affecting our Webcasting services.
Oct 13, 09:21 UTC

Kaltura Live Service Interruption

Resolved - This incident has been resolved.
Oct 13, 10:08 UTC

Monitoring - Live service was restored. If users are still experiencing issues, please ask them to refresh the page and reconnect.
Oct 13, 08:22 UTC

Update - We are continuing to investigate this issue.
Oct 13, 07:48 UTC

Investigating - We are currently investigating an issue that impacts our Live services. We will share more updates as soon as possible.
Oct 13, 07:44 UTC

KMS and KAF accessibility

Resolved - The earlier incident was resolved at ~11:18pm UTC. After monitoring, the incident is now resolved.
Oct 13, 00:00 UTC

Update - We are continuing to monitor for any further issues.
Oct 12, 23:49 UTC

Monitoring - Normal performance has been restored for KMS and KAF. Our team is closely monitoring.
Oct 12, 23:20 UTC

Update - What is the impact: Users are currently unable to access Kaltura Mediaspace (KMS) and/or Kaltura Application Framework (KAF integration) within LMS.

Status: Our engineering team is currently investigating.

What to expect next: The next update will be provided within 30 minutes.
Oct 12, 23:01 UTC

Investigating - Kaltura is currently investigating an issue with the KMS and KAF accessibility.
More updates will follow on this page.
Oct 12, 22:43 UTC

Oct 12, 2020

Oct 11, 2020

No incidents reported.