All Systems Operational
Upload Operational
Transcoding Operational
Import Operational
Live Operational
Analytics Operational
Playback Operational
Network Operational
Kaltura API Operational
Kaltura REACH (captioning service) Operational
Kaltura MediaSpace Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Past Incidents
Feb 23, 2019

No incidents reported today.

Feb 22, 2019

No incidents reported.

Feb 21, 2019

No incidents reported.

Feb 20, 2019

No incidents reported.

Feb 19, 2019

No incidents reported.

Feb 18, 2019

No incidents reported.

Feb 17, 2019
Completed - The scheduled maintenance has been completed.
Feb 17, 17:00 EST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Feb 17, 12:23 EST
Scheduled - Scheduled deployment is being carried out on Kaltura's SaaS environment, no service impact is expected.
Release notes and products documentation can be found in the page below:
https://knowledge.kaltura.com/page/kaltura-products-and-services-documentation

Thanks,
The Kaltura team.
Feb 15, 08:40 EST
Feb 16, 2019
Resolved - The issue is resolved.
Feb 16, 07:02 EST
Monitoring - We have identified an issue with the storage system affecting VOD. We have shifted traffic to the West Coast DC, to allow further investigation.
Feb 16, 04:20 EST
Investigating - Kaltura is currently investigating an issue with the production environment.
More updates will follow on this page.
Feb 16, 04:10 EST
Feb 15, 2019

No incidents reported.

Feb 14, 2019

No incidents reported.

Feb 13, 2019

No incidents reported.

Feb 12, 2019

No incidents reported.

Feb 11, 2019

No incidents reported.

Feb 10, 2019

No incidents reported.

Feb 9, 2019
Resolved - Both lines have been restored. Traffic is now served from both the East Coast and West Coast datacenters.
Feb 9, 00:47 EST
Monitoring - We would like to share that two of our Internet Service Providers in the East Coast area, Cogent and Zayo, are currently suffering a major outage due to a physical fiber cut. Line re-route was not possible for neither ISPs and both have engineering teams at ground, working to fix the issue.
Both ISPs provide updates through their status pages, which can be found here:
Zayo - https://tranzact.zayo.com/#!/networkStatus (Ticket # TTN-0003034444)
Cogent - http://status.cogentco.com/ (Master ticket is HD10547847)
Kaltura is closely following up on service restoration efforts and will keep updating here for any additional information.
As a result of the above, and as a preventive measure, we will be providing service from our West Coast datacenter. Critical services have been scaled up in the West Coast datacenter.
Should you have any questions or comments, please contact customer care through the end user portal at support.kaltura.com
Feb 7, 05:04 EST