All Systems Operational
Upload Operational
Transcoding Operational
Import Operational
Live Operational
Analytics Operational
Playback Operational
Network Operational
Kaltura API Operational
Kaltura REACH (captioning service) Operational
Kaltura MediaSpace Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Past Incidents
Apr 5, 2020

No incidents reported today.

Apr 4, 2020

No incidents reported.

Apr 3, 2020

No incidents reported.

Apr 2, 2020

No incidents reported.

Apr 1, 2020
Resolved - Additional infrastructure expansion for KMS and KAF services have been completed. An RCA will be provided for the issues experienced up through March 31st. If you have not already contacted Customer Care, you may open a case on the portal to receive the RCA: https://support.kaltura.com
Apr 1, 16:00 UTC
Monitoring - As part of mitigation efforts for KMS and KAF, session information has been cleared for user access, which may prompt users to login. Services are now stable and our engineering team is closely monitoring performance for KMS and KAF. Please contact Customer Care with additional questions: https://support.kaltura.com/. Additional infrastructure expansion is in progress.
Mar 31, 12:14 UTC
Investigating - Our engineering team was alerted to issues with Kaltura MediaSpace
We are working on restoring service as soon as possile.
Mar 31, 11:13 UTC
Update - Access to KMS and KAF has been restored. We will continue to monitor performance closely, and additional infrastructure expansion is scheduled. Please continue to track updates on our status page for the latest improvements for KMS and KAF.
Mar 31, 02:44 UTC
Update - We are investigating additional reports of issues accessing KMS and KAF. We continue to experience some latency in performance, and additional infrastructure expansion is scheduled. Please continue to track updates on our status page for the latest improvements for KMS and KAF.
Mar 31, 01:29 UTC
Update - Access to KMS and KAF has been restored. We continue to experience some latency in performance, and additional infrastructure expansion is scheduled. Please continue to track updates on our status page for the latest improvements for KMS and KAF.
Mar 31, 01:03 UTC
Update - Our engineering team continues to investigate issues for KMS and KAF. Customers may experience issues, including logging in to KMS and galleries or videos unavailable in KAF. Our teams are working to mitigate as quickly as possible. Please follow here or https://status.kaltura.com/# for updates.
Mar 30, 23:59 UTC
Update - Our clients may experience issues with the MediaSpace access. We are handling it with the highest priority. Traffic was partially shifted to the West Coast data center. We're monitoring the service closely, further updates will follow soon.
Mar 30, 22:34 UTC
Update - Access to KMS and KAF has been restored. Our engineering team is closely monitoring. Please contact Customer Care with additional questions.
Mar 30, 21:01 UTC
Update - Our engineering team was alerted to connectivity issues for KMS and KAF. We are investigating and working to resolve as a top priority.
Mar 30, 20:46 UTC
Monitoring - Our engineering team has identified root cause as related to a connections limit. Performance issues on KMS and KAF have been mitigated by initiating a solution in AWS that includes memcache and new KMS server paths. Services have been restored to normal performance and our teams will continue to monitor.
Mar 30, 18:36 UTC
Update - Access to KMS has been improved and our engineering team is continuing work to improve page load times for KMS and KAF. We will continue to investigate until normal performance has been restored for both components.
Mar 30, 16:22 UTC
Update - As part of mitigation efforts, we are seeing temporary access issues to MediaSpace. Our team is working as quickly as possible to improve performance and restore full operations.
Mar 30, 15:47 UTC
Update - Our engineering team has restored access to Kaltura MediaSpace, however, we are continuing to investigate and may see slightly slower page load at times. Please contact Customer Care for additional assistance. We will continue to provide updates and are working to restore normal performance.
Mar 30, 15:00 UTC
Identified - Our engineering team has partially mitigated and continues to investigate access issues with Kaltura MediaSpace. Please contact Customer Care for additional assistance.
Mar 30, 14:19 UTC
Investigating - We are currently experiencing issues with KMS availability. Kaltura teams are currently working on it.
Mar 30, 14:09 UTC
Resolved - Analytics statistics are now populating and the incident is resolved.
Apr 1, 15:54 UTC
Investigating - We are investigating temporarily unavailability of Analytics. Reports currently are not showing statistics. We will post additional updates here.
Apr 1, 15:48 UTC
Mar 29, 2020
Completed - The scheduled maintenance has been completed.
Mar 29, 22:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 28, 22:01 UTC
Scheduled - Scheduled deployment is being carried out on Kaltura's SaaS environment, no service impact is expected.
Release notes can be found in the page below:
https://knowledge.kaltura.com/help/release-notes

Regards,
The Kaltura Team.
Mar 27, 13:00 UTC
Mar 28, 2020
Resolved - We are happy to report that the increased processing power we implemented in the past week achieved the desired result and the transcoding queue is back to normal levels.
We are closing this incident, and our engineering team will continue to monitor the transcoding performance, as we always do, with the extra processing power at our disposal to address any increase in traffic and demand for this service going forward.
Mar 28, 19:15 UTC
Update - We are continuing to monitor transcoding and upload jobs. Queues are still catching up to additional traffic. Based on the increased processing power from this week's capacity expansion, the current queue and new traffic, we can estimate that we will be back at normal processing time by early next week. We will continue to update until we return processing to normal performance.
Mar 27, 20:47 UTC
Update - We are continuing to monitor transcoding and upload jobs, following the most recent capacity expansion on March 25th. Queues are still catching up to the additional traffic that we're seeing globally as a result of Covid-19. We will continue to address job services and update here until we return processing to normal performance.
Mar 26, 22:30 UTC
Update - Due to increased demand for services, we have further increased our capacity, since our last update to you, and added additional servers to meet transcoding needs. As of today, processing capacity has been increased significantly. Our systems are still navigating the backlog of queued jobs, and we will continue to monitor and update on this status page until normal performance in transcoding jobs and uploads has been achieved.
Mar 25, 21:35 UTC
Update - In the next 24 hours, we will provide another update on queue status for upload/transcoding jobs. Our teams are continuing to monitor until queue backlog has returned to normal performance. If you need additional assistance with the status of pending jobs, please create a new case to Customer Care: https://support.kaltura.com
Mar 24, 19:02 UTC
Update - Infrastructure improvements to increase capacity for Transcoding and Upload jobs have been completed by our Operations team. These additional servers are processing the queue, both new jobs and pending jobs. In the next 24 hours, we will update on progress of restoring queues to normal performance. We will continue to monitor until this is completed, and going forward to ensure that performance has been optimized.
Mar 23, 17:48 UTC
Update - Earlier today, March 22nd, between 11:09am (UTC) to 11:19am (UTC) about 30% of our users may have experienced disruption in all services, which was the result of a wrong configuration that was implemented by mistake in one of our data centers (West Coast). The human error took place during an ad-hoc maintenance service, related to our mitigation plan for scaling up the service, to better handle the coronavirus hyper-load.

The issue was identified by our engineers and within few minutes services were resumed. Since then we have been monitoring the situation and we can confirm that the issue was resolved right away and since then the performance of both Data Centers has been normal. Furthermore, in the past few hours we already conducted a post-mortem and updated our guidelines to our teams to prevent such an event from happening again.

We are still monitoring and working diligently to resume normal performance around Transcoding. On that front performance has been stable, with the same status since our last report from yesterday, March 21st. The work that is underway, to improve on this issue, is still on track to be completed before 1pm (UTC). Updates will be posted here on this page.
Mar 22, 20:55 UTC
Update - During the last hour, customers might have experienced upload issues using FTP or Aspera. Currently, this problem has been resolved and our engineering team is continuing to monitor.
Mar 22, 12:32 UTC
Update - Kaltura is currently investigating an issue on West Coast DC.
Traffic has been shifted to East Coast DC.
More updates will follow on this page.
Mar 22, 11:27 UTC
Update - We are continuing to monitor the situation around Transcoding. Performance has been stable, with the same status since our last report. Our engineers have been working on this issue diligently, with actions being done continuously, including over the weekend, so we expect to be in the position to share more updates, here on this page, in 24 hours from this post
Mar 21, 11:49 UTC
Update - We are continuing to monitor the situation around Transcoding. Performance has been stable with the same status since our last report. We expect to be able to post further updates in the coming hours, and report improvements with the Transcoding performance, as our engineers diligently have been working on this issue.
Mar 20, 13:05 UTC
Update - We are continuing to monitor for any further issues.
Mar 19, 17:26 UTC
Update - We are experiencing delays in upload processing, which may present as longer times to upload entries or for entries to finish conversion. Root cause has been identified and mitigation steps are being taken by our engineering team. Services will be improved within the next few days; our team is completing these steps as a top priority. Please contact Customer Care with additional questions: https://support.kaltura.com
Mar 19, 17:02 UTC
Monitoring - Services have been restored. Our engineering team was alerted to service alerts for API, KMS and Uploads and functionality had a temporary degradation for ~1 hour timeframe. Our engineering team mitigated the issue, and services have been restored to normal functionality.
Mar 19, 14:09 UTC
Update - We are continuing to investigate this issue.
Mar 19, 13:59 UTC
Investigating - We are investigating alerts on API.
Mar 19, 13:45 UTC
Completed - The provided details and instructions regarding the IP address for AWS are relevant for customers that maintain control access (customers that have API Access Control with IP restriction).
Mar 28, 07:53 UTC
Scheduled - Kaltura has recently increased capacity for system components by adding additional infrastructure and servers.

**Actionable:**
If your account uses IP whitelisting as an added security feature for KMS, API, REACH captioning or other components, please contact Customer Care to obtain new IP ranges for whitelisting in your system.

https://support.kaltura.com/
Mar 26, 18:49 UTC
Mar 27, 2020
Resolved - Kaltura MediaSpace services availability incident has been observed on March 26th, between 7:40 PM and 8:50 PM (UTC).
The root cause for it was identified as storage issue on one of our data servers. The engineering team had acted in real time and implemented clean-up and replication steps to restore full service functionality.
Kaltura’s technical teams have monitored the service since those mentioned mitigation steps and haven’t found any new issues eventually.
Service performance is back to normal. Therefore, this incident is now marked as resolved.
Mar 27, 12:59 UTC
Monitoring - As of 8:50pm UTC we have resolved a system incident for Kaltura MediaSpace. Normal operations have been restored. Our engineers are monitoring the system and we will post further update here.
Mar 26, 20:58 UTC
Investigating - We are currently experiencing issues with KMS availability. Kaltura teams are currently working on it.
Mar 26, 20:15 UTC