Kaltura System Status
All Systems Operational

About This Site

This is the main Kaltura Status Page.

If you want to track updates about the other Status Pages we maintain, please follow the links below:

Australia Regional Cloud: https://status.ap.kaltura.com/
EU Regional Cloud: https://status.eu.kaltura.com/
Singapore Regional Cloud: https://status.sg.kaltura.com/
Virtual Classrooms and Meetings: https://kalturavirtualstatus.kaltura.com/

Analytics Operational
Kaltura API Operational
Import Operational
Upload Operational
Upload Speed Operational
Upload Process Operational
Transcoding Operational
Live Operational
Playback Operational
Kaltura Management Console (KMC) Operational
Kaltura MediaSpace Operational
Kaltura REACH (captioning service) Operational
Quality of caption services Operational
Processing Speed Operational
Zoom Integration Operational
Documentation and Customer Care Platforms Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Past Incidents
Jul 30, 2021

No incidents reported today.

Jul 29, 2021

No incidents reported.

Jul 28, 2021

No incidents reported.

Jul 27, 2021

No incidents reported.

Jul 26, 2021

No incidents reported.

Jul 25, 2021
Completed - The scheduled maintenance has been completed.
Jul 25, 22:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 24, 22:00 UTC
Scheduled - Scheduled deployment is being carried out on Kaltura's SaaS environment, no service impact is expected.
Release notes and products documentation can be found in the page below:
https://knowledge.kaltura.com/page/kaltura-products-and-services-documentation

Thanks,
The Kaltura team.
Jul 22, 13:00 UTC
Jul 24, 2021
Jul 23, 2021

No incidents reported.

Jul 22, 2021
Resolved - Current Status: Monitoring has been completed. Service is operating normally since 5:28 p.m. UTC.

What to Expect Next: This post is now closed.
Jul 22, 18:10 UTC
Monitoring - What was the Impact: Player v7 was not loading in some KMCs and embeds. Player v7 is now performing normally.

Current Status: The previous issue has been resolved and normal performance has been verified.

What to Expect Next: We are continuing to monitor before closing this post.
Jul 22, 17:36 UTC
Investigating - What is the Impact: Player v7 is partially not available within KMC and embeds. v7 Player will either not load or return 500 error pages. (Player v2 is not affected and is operating normally.)

Current Status: Our engineering team was alerted immediately and is currently working to resolve as quickly as possible.

What to Expect Next: The next update will be posted in 1 hour or less.
Jul 22, 17:23 UTC
Jul 21, 2021

No incidents reported.

Jul 20, 2021

No incidents reported.

Jul 19, 2021
Resolved - What is the Impact: A specific vendor for REACH captions had identified and resolved an incident within their system. This incident on their side has caused a specific batch of captions requests, submitted on July 14th and 15th to fail.

Current Status: Our engineers have identified the affected entries/captions and ran a script to re-ingest those to the mentioned Reach vendor. At this stage, the entire process is completed, and all affected captions, that we are aware of, shall be available for users to use and appear with no error message.

What to Expect: The issue is resolved and we are closing this incident. However, if you feel that you may have caption entries that still might suffer from this issue, please report them as a new ticket with us and we will address them.
Jul 19, 07:27 UTC
Identified - What is the Impact: A specific vendor for REACH captions has identified and resolved an incident within their system. However, this has caused one specific batch of caption requests from the last 24-48 hours to be delayed. Captions submitted as of July 15 are processing normally.

Current Status: We are working with the vendor to process the previous batch of captions and expect this to be completed by Monday, July 19.

What to Expect: We will update again on Monday once re-processing has been initiated for the previous batch.
Jul 15, 20:00 UTC
Jul 18, 2021

No incidents reported.

Jul 17, 2021

No incidents reported.

Jul 16, 2021

No incidents reported.