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Upload Operational
Transcoding Operational
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Playback Operational
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Kaltura API Operational
Kaltura REACH (captioning service) Operational
Kaltura MediaSpace Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Scheduled Maintenance
Security Upgrade - Deprecation of TLS 1.1/1.0 Sep 22, 03:00 - Sep 23, 03:00 EDT
Kaltura is in the process of deprecating TLS 1.1/1.0 protocols.

This means that as of September 22nd, browsers or API clients connecting to Kaltura must connect via TLS 1.2.

To ensure a smooth experience, we have created a dedicated webpage where you can test your connection with Kaltura’s systems – in order to check your connection, please go to https://tls12.kaltura.com and follow the instructions.
You can find information about web browsers and platforms that support TLS 1.2 using the following link: https://en.wikipedia.org/wiki/Transport_Layer_Security#Web_browsers

As always, please don’t hesitate to contact our Customer Care team (https://support.kaltura.com) if you need additional information or have questions.
Posted on Sep 17, 14:19 EDT
Past Incidents
Sep 21, 2019

No incidents reported today.

Sep 20, 2019

No incidents reported.

Sep 19, 2019

No incidents reported.

Sep 18, 2019

No incidents reported.

Sep 17, 2019

No incidents reported.

Sep 16, 2019
Resolved - This incident has been resolved.
Sep 16, 16:22 EDT
Monitoring - Kaltura’s technical teams have monitored the service since the fix has been deployed and haven’t found any issues. Therefore, the incident is now marked as resolved.
Root cause is still being investigated.
Sep 16, 14:46 EDT
Update - We’re currently investigating an issue related to eCDN reporting. eCDN may report to be down while the servers are active. More information will follow soon
Sep 16, 12:21 EDT
Identified - Kaltura's technical teams identified a network issue affecting bulk upload processing. Traffic was shifted and is being served from the East Coast data center now.
Sep 16, 10:12 EDT
Investigating - Kaltura is currently investigating an issue with the production environment.
More updates will follow on this page.
Sep 16, 10:04 EDT
Sep 15, 2019
Completed - The scheduled maintenance has been completed.
Sep 15, 18:00 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 14, 18:01 EDT
Scheduled - Scheduled deployment is being carried out on Kaltura's SaaS environment, no service impact is expected.
Release notes and products documentation can be found in the page below:
https://knowledge.kaltura.com/page/kaltura-products-and-services-documentation

Thanks,
The Kaltura team.
Sep 13, 09:00 EDT
Sep 13, 2019

No incidents reported.

Sep 12, 2019
Resolved - This incident has been resolved.
Sep 12, 11:39 EDT
Update - This is to inform you that we are currently investigating database issue affecting API core and KMS on East Coast DC.
Traffic has been shifted to the secondary site.
Sep 12, 10:14 EDT
Investigating - Kaltura is currently investigating an issue with the production environment.
More updates will follow on this page.
Sep 12, 10:06 EDT
Sep 11, 2019

No incidents reported.

Sep 10, 2019

No incidents reported.

Sep 9, 2019

No incidents reported.

Sep 8, 2019

No incidents reported.

Sep 7, 2019

No incidents reported.