Kaltura System Status
All Systems Operational
Upload Operational
Transcoding Operational
Import Operational
Live Operational
Analytics Operational
Playback Operational
Kaltura API Operational
Kaltura REACH (captioning service) Operational
Kaltura MediaSpace Operational
Documentation and Customer Care Platforms Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Past Incidents
Jul 8, 2020

No incidents reported today.

Jul 7, 2020

No incidents reported.

Jul 6, 2020
Resolved - Our engineering team has completed monitoring and confirmed that normal functionality was restored earlier for Playlists using Access Control - Advanced Security and Webcasting.
Jul 6, 21:26 UTC
Monitoring - The fix for Playlist errors has been deployed and verified on production. Our engineering team will monitor to ensure normal performance has been restored. Please contact Customer Care with questions or concerns.
Jul 6, 19:46 UTC
Update - The fix has completed QA and deployment is being coordinated by our engineering team. Additional updates will follow.
Jul 6, 19:14 UTC
Identified - The fix for this issue has completed Code Review and is now in QA. In the meantime, customers affected by this issue may see errors on Playlists for Kaltura Session (related to the Access Control - Advanced Security setting). Additional updates will be provided.
Jul 6, 18:11 UTC
Update - Our engineering team has identified and prepared the fix to address the issue with Playlists for Webcasts that use Access Control - Advanced Security settings. The fix is currently in code review. For additional assistance in the meantime, please contact Customer Care:

https://support.kaltura.com/
Jul 6, 16:57 UTC
Investigating - Our engineering team is currently investigating an identified issue with Playlists, specific only to customers who use a combination of two features:

- Access Control setting (for Kaltura Session) called "Advanced Security and Pay per-view"
- Kaltura Webcasting

Currently these playlists will not be playable; our engineering team is working to resolve as quickly as possible.
Jul 6, 16:21 UTC
Resolved - The issue with underlying storage causing the Upload calls to the West coast DC delay is resolved by Kaltura team. We continue to investigate with the storage vendor.
Jul 6, 06:41 UTC
Monitoring - An issue with underlying storage caused some Upload calls to be delayed. Kaltura engineers have mitigated the issue and are monitoring the service.
Jul 6, 03:07 UTC
Jul 5, 2020

No incidents reported.

Jul 4, 2020

No incidents reported.

Jul 3, 2020
Resolved - We would like to inform that the issue causing the conversion fail using the Dropfolder (FTP, Aspera) is resolved.
Jul 3, 11:52 UTC
Monitoring - The issue with an upload to Aspera and FTP was resolved. We continue to monitor it. If you continue to experience any issue please report it to Kaltura Support.
Jul 3, 09:37 UTC
Update - We are continuing to investigate this issue.
Jul 3, 09:25 UTC
Investigating - The upload using Dropfolder (FTP, Aspera) will be failed in conversion.
Jul 3, 09:12 UTC
Jul 2, 2020

No incidents reported.

Jul 1, 2020

No incidents reported.

Jun 30, 2020

No incidents reported.

Jun 29, 2020
Resolved - This incident has been resolved.
Jun 29, 05:55 UTC
Monitoring - Engineer found the issue, deployed a fix and currently monitoring the environment.
Jun 29, 05:16 UTC
Investigating - We are investigating an issue with Kaltura Personal Capture
Jun 29, 04:40 UTC
Jun 28, 2020
Completed - The scheduled maintenance has been completed.
Jun 28, 22:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 27, 22:00 UTC
Scheduled - Scheduled deployment is being carried out on Kaltura's SaaS environment, no service impact is expected.
Release notes and products documentation can be found in the page below:
https://knowledge.kaltura.com/page/kaltura-products-and-services-documentation

Thanks,
The Kaltura team.
Jun 26, 12:14 UTC
Jun 27, 2020
Jun 26, 2020
Resolved - We would like to share that the issue with logging in to the Customer Care Portal is resolved. All users are able to access it and create cases for Kaltura Customer Care.
Jun 26, 09:00 UTC
Update - We are continuing to investigate this issue.
Jun 26, 08:32 UTC
Investigating - Kaltura Customer Care Portal can be unavailable for the subset of Customers. The Team is working to isolate a performance degradation issue.
Jun 26, 07:43 UTC
Jun 25, 2020

No incidents reported.

Jun 24, 2020

No incidents reported.