Kaltura Status

Kaltura System Status

All Systems Operational

About This Site

This is the main Kaltura Status Page.

If you want to track updates about the other Status Pages we maintain, please follow the links below:

Australia Regional Cloud: https://status.ap.kaltura.com/
EU Regional Cloud: https://status.eu.kaltura.com/
Singapore Regional Cloud: https://status.sg.kaltura.com/
Virtual Classrooms and Meetings: https://kalturavirtualstatus.kaltura.com/

Upload Operational

Upload Speed Operational

Upload Process Operational

Transcoding Operational

Import Operational

Live Operational

Analytics Operational

Playback Operational

Kaltura API Operational

Kaltura MediaSpace Operational

Documentation and Customer Care Platforms Operational

Kaltura REACH (captioning service) Operational

Quality of caption services Operational

Processing Speed Operational

Zoom Integration Operational

Operational

Degraded Performance

Partial Outage

Major Outage

Maintenance

Past Incidents

Apr 16, 2021

No incidents reported today.

Apr 15, 2021

Kaltura Live service reduced redundancy

Resolved - What was the Impact: There was an issue that resulted in a reduced redundancy of Kaltura Live Streaming services.

Current Status: The issue has been mitigated and normal performance has been verified.

What to Expect Next: We are closing the incident as resolved.
Apr 15, 10:03 UTC

Monitoring - What was the Impact: There was an issue that resulted in a reduced redundancy of Kaltura Live Streaming services.

Current Status: The issue has been mitigated and normal performance has been verified.

What to Expect Next: We will continue to monitor.
Apr 15, 08:10 UTC

Update - What is the Impact: There is a reduced redundancy of Kaltura Live Streaming services.

Current Status: Our team starts to validate the service and continues to work on getting the environment up and running.

What to Expect Next: The next update will be posted within an hour.
Apr 15, 07:59 UTC

Update - What is the Impact: There is a reduced redundancy of Kaltura Live Streaming services.

Current Status: Our team is actively working toward the resolution of an issue.

What to Expect Next: The next update will be posted within an hour.
Apr 15, 07:03 UTC

Identified - What is the Impact: There is a reduced redundancy of Kaltura Live Streaming services.

Current Status: We identified that we experienced a storage glitch, which caused the Live service reduced redundancy.

What to Expect Next: The next update will be posted within 30 minutes.
Apr 15, 06:36 UTC

Investigating - We are currently investigating an issue with our Live service redundancy. The next update will be shared within 30 minutes.
Apr 15, 06:06 UTC

Apr 14, 2021

KMS/KAF and KMC

Resolved - Current Status: Additional testing and monitoring have been completed. Normal performance was restored earlier at 3:05 p.m. UTC.

What to Expect Next: This incident is now closed.
Apr 14, 16:35 UTC

Monitoring - What was the Impact: For a short time, users may have seen no search results or delay seeing content in KMS/KAF/KMC.

Current Status: The issue has been mitigated and normal performance has been verified.

What to Expect Next: We will continue to monitor.
Apr 14, 15:05 UTC

Investigating - What is the Impact: Search with KMS and Content in KMC/KMS
Users may see no content returned in search and delayed visibility into recently published entries in KMS/KAF/KMC.

Current Status: We are currently investigating an issue affecting the visibility of content.

What to Expect Next: The next update will be posted within 30 minutes.
Apr 14, 14:58 UTC

Live Services

Resolved - Current Status: Monitoring has been completed.

What to Expect Next: The incident is now closed.

Please contact Customer Care with any additional questions.
Apr 14, 14:28 UTC

Monitoring - What is the Impact: Earlier there was an interruption to Live Streaming services.

Current Status: We are currently monitoring services, after completing tests and verifying services. Normal performance has been restored.
Earlier we identified an issue with a 3rd party internet service provider and rerouted services in order to mitigate the issue.

What to Expect Next: After continued monitoring, the incident will closed within 1 hour if no additional issues are identified.
Apr 14, 13:32 UTC

Identified - What is the Impact: Earlier there was interruption to Live Streaming services.

Current Status: We identified an issue with a 3rd party internet service provider, and rerouted services. We are currently verifying services, however, initial tests indicate normal performance has been restored.

What to Expect Next: The next update will be posted within 30 minutes.
Apr 14, 13:22 UTC

Investigating - What is the Impact: Interruption on Live Streaming services

Current Status: We are currently investigating an issue affecting Live services.

What to Expect Next: The next update will be posted within 30 minutes.
Apr 14, 12:58 UTC

Apr 13, 2021

No incidents reported.

Apr 12, 2021

No incidents reported.

Apr 11, 2021

No incidents reported.

Apr 10, 2021

No incidents reported.

Apr 9, 2021

No incidents reported.

Apr 8, 2021

No incidents reported.

Apr 7, 2021

No incidents reported.

Apr 6, 2021

No incidents reported.

Apr 5, 2021

Kaltura MediaSpace Outage

Resolved - What was the Impact: KMS/MediaSpace were not accessible

Current Status: Our team identified an issue with KMS accessibility, which resulted in users can't access KMS services between 10:51 am until 11:01 am (UTC time).
The issue happened due to a KMS new release deployment process.
By now issue is resolved by replacing the version of KMS

What to Expect Next: Since the issue is resolved we are closing this incident
Apr 5, 10:57 UTC

Monitoring - We have isolated and fixed the issue. Our team is closely monitoring the performance of the system and we will close the incident in the next 30 minutes.
Apr 5, 10:08 UTC

Investigating - Our team is investigating an issue with Kaltura MediaSpace. We will post the next update within the next 30 minutes.
Apr 5, 10:03 UTC

Apr 4, 2021

No incidents reported.

Apr 3, 2021

No incidents reported.

Apr 2, 2021

No incidents reported.