Update - Access to KMS and KAF has been restored. We will continue to monitor performance closely, and additional infrastructure expansion is scheduled. Please continue to track updates on our status page for the latest improvements for KMS and KAF.
Mar 31, 02:44 UTC

Update - We are investigating additional reports of issues accessing KMS and KAF. We continue to experience some latency in performance, and additional infrastructure expansion is scheduled. Please continue to track updates on our status page for the latest improvements for KMS and KAF.
Mar 31, 01:29 UTC

Update - Access to KMS and KAF has been restored. We continue to experience some latency in performance, and additional infrastructure expansion is scheduled. Please continue to track updates on our status page for the latest improvements for KMS and KAF.
Mar 31, 01:03 UTC

Update - Our engineering team continues to investigate issues for KMS and KAF. Customers may experience issues, including logging in to KMS and galleries or videos unavailable in KAF. Our teams are working to mitigate as quickly as possible. Please follow here or https://status.kaltura.com/# for updates.
Mar 30, 23:59 UTC

Update - Our clients may experience issues with the MediaSpace access. We are handling it with the highest priority. Traffic was partially shifted to the West Coast data center. We're monitoring the service closely, further updates will follow soon.
Mar 30, 22:34 UTC

Update - Access to KMS and KAF has been restored. Our engineering team is closely monitoring. Please contact Customer Care with additional questions.
Mar 30, 21:01 UTC

Update - Our engineering team was alerted to connectivity issues for KMS and KAF. We are investigating and working to resolve as a top priority.
Mar 30, 20:46 UTC

Update - Access to KMS has been improved and our engineering team is continuing work to improve page load times for KMS and KAF. We will continue to investigate until normal performance has been restored for both components.
Mar 30, 16:22 UTC

Update - As part of mitigation efforts, we are seeing temporary access issues to MediaSpace. Our team is working as quickly as possible to improve performance and restore full operations.
Mar 30, 15:47 UTC

Update - Our engineering team has restored access to Kaltura MediaSpace, however, we are continuing to investigate and may see slightly slower page load at times. Please contact Customer Care for additional assistance. We will continue to provide updates and are working to restore normal performance.
Mar 30, 15:00 UTC

Update - We are continuing to monitor transcoding and upload jobs. Queues are still catching up to additional traffic. Based on the increased processing power from this week's capacity expansion, the current queue and new traffic, we can estimate that we will be back at normal processing time by early next week. We will continue to update until we return processing to normal performance.
Mar 27, 20:47 UTC

Update - We are continuing to monitor transcoding and upload jobs, following the most recent capacity expansion on March 25th. Queues are still catching up to the additional traffic that we're seeing globally as a result of Covid-19. We will continue to address job services and update here until we return processing to normal performance.
Mar 26, 22:30 UTC

Update - Due to increased demand for services, we have further increased our capacity, since our last update to you, and added additional servers to meet transcoding needs. As of today, processing capacity has been increased significantly. Our systems are still navigating the backlog of queued jobs, and we will continue to monitor and update on this status page until normal performance in transcoding jobs and uploads has been achieved.
Mar 25, 21:35 UTC

Update - In the next 24 hours, we will provide another update on queue status for upload/transcoding jobs. Our teams are continuing to monitor until queue backlog has returned to normal performance. If you need additional assistance with the status of pending jobs, please create a new case to Customer Care: https://support.kaltura.com
Mar 24, 19:02 UTC

Update - Infrastructure improvements to increase capacity for Transcoding and Upload jobs have been completed by our Operations team. These additional servers are processing the queue, both new jobs and pending jobs. In the next 24 hours, we will update on progress of restoring queues to normal performance. We will continue to monitor until this is completed, and going forward to ensure that performance has been optimized.
Mar 23, 17:48 UTC

Update - Earlier today, March 22nd, between 11:09am (UTC) to 11:19am (UTC) about 30% of our users may have experienced disruption in all services, which was the result of a wrong configuration that was implemented by mistake in one of our data centers (West Coast). The human error took place during an ad-hoc maintenance service, related to our mitigation plan for scaling up the service, to better handle the coronavirus hyper-load.

The issue was identified by our engineers and within few minutes services were resumed. Since then we have been monitoring the situation and we can confirm that the issue was resolved right away and since then the performance of both Data Centers has been normal. Furthermore, in the past few hours we already conducted a post-mortem and updated our guidelines to our teams to prevent such an event from happening again.

We are still monitoring and working diligently to resume normal performance around Transcoding. On that front performance has been stable, with the same status since our last report from yesterday, March 21st. The work that is underway, to improve on this issue, is still on track to be completed before 1pm (UTC). Updates will be posted here on this page.
Mar 22, 20:55 UTC

Update - During the last hour, customers might have experienced upload issues using FTP or Aspera. Currently, this problem has been resolved and our engineering team is continuing to monitor.
Mar 22, 12:32 UTC

Update - Kaltura is currently investigating an issue on West Coast DC.
Traffic has been shifted to East Coast DC.
More updates will follow on this page.
Mar 22, 11:27 UTC

Update - We are continuing to monitor the situation around Transcoding. Performance has been stable, with the same status since our last report. Our engineers have been working on this issue diligently, with actions being done continuously, including over the weekend, so we expect to be in the position to share more updates, here on this page, in 24 hours from this post
Mar 21, 11:49 UTC

Update - We are continuing to monitor the situation around Transcoding. Performance has been stable with the same status since our last report. We expect to be able to post further updates in the coming hours, and report improvements with the Transcoding performance, as our engineers diligently have been working on this issue.
Mar 20, 13:05 UTC

Update - We are continuing to monitor for any further issues.
Mar 19, 17:26 UTC

Update - We are experiencing delays in upload processing, which may present as longer times to upload entries or for entries to finish conversion. Root cause has been identified and mitigation steps are being taken by our engineering team. Services will be improved within the next few days; our team is completing these steps as a top priority. Please contact Customer Care with additional questions: https://support.kaltura.com
Mar 19, 17:02 UTC

Update - We are continuing to investigate this issue.
Mar 19, 13:59 UTC