All Systems Operational
Upload   Operational
Transcoding   Operational
Import   Operational
Live   Operational
Analytics   Operational
Playback   Operational
Network   Operational
Kaltura API   Operational
Kaltura REACH (captioning service)   Operational
Kaltura MediaSpace   Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Past Incidents
Jan 22, 2019

No incidents reported today.

Jan 21, 2019

No incidents reported.

Jan 20, 2019

No incidents reported.

Jan 19, 2019

No incidents reported.

Jan 18, 2019
Resolved - Kaltura’s technical teams have monitored the service since the fix has been deployed and haven’t found any issues. Therefore, the incident is now marked as resolved.
Jan 18, 09:09 EST
Monitoring - Cielo24 has found a workaround to relieve the intermittent connections. We will continue to monitor and update accordingly.
Jan 17, 20:49 EST
Identified - Kaltura has identified an issue accessing the cielo24 Portfolio. Provider is working on a permanent fix. We will keep you updated about the status.
Jan 17, 20:48 EST
Jan 16, 2019

No incidents reported.

Jan 15, 2019

No incidents reported.

Jan 14, 2019

No incidents reported.

Jan 13, 2019
Resolved - Earlier today we experienced an issue in the East Coast data center, caused by power interruption in the localhost. During the event, traffic that was served from our West Coast data center. Live broadcasts that were configured to the East Coast data center only were affected, as well as Dropfolders service, that was served from the East Coast data center.
Currently, the issue is resolved and service is completely back to normal.
Jan 13, 04:09 EST
Update - We are continuing to work on a fix for this issue.
Jan 13, 01:52 EST
Identified - Our technical team has identified the issue with live streaming and ingestion on one of the sites. The traffic was shifted to another site. More updates will follow on this page.
Jan 13, 00:57 EST
Update - We are continuing to investigate this issue.
Jan 13, 00:44 EST
Investigating - Kaltura is currently investigating an issue with the production environment.
More updates will follow on this page.
Jan 13, 00:42 EST
Jan 12, 2019

No incidents reported.

Jan 11, 2019

No incidents reported.

Jan 10, 2019
Resolved - Due to DB lag between sites, traffic has been switched to one site. The service is currently stable. Our technical team is working on a permanent fix
Jan 10, 15:44 EST
Update - We are continuing to work on a fix for this issue.
Jan 10, 14:00 EST
Identified - Intermittent issues with uploading to KMS.
Jan 10, 13:47 EST
Investigating - Kaltura is currently investigating an issue with the production environment.
More updates will follow on this page.
Jan 10, 13:34 EST
Completed - The scheduled maintenance has been completed.
Jan 10, 03:00 EST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jan 9, 22:00 EST
Scheduled - Kaltura’s Internet Service Provider (ISP) will perform scheduled maintenance on our West Coast Data Center (DC) during the times indicated below to upgrade their equipment, which will increase capacity, deliver new features and prevent future service interruptions.

During this maintenance, all production traffic (API, KMS, VOD, Dropfolder, Ingest) will be routed to our alternative ISPs and we do not expect any interruption in our services.
In case you are live streaming (24/7 stream) during the maintenance, your live stream might disconnect and will reconnect again.
Jan 9, 15:13 EST
Jan 8, 2019

No incidents reported.