Kaltura System Status
Update - Kaltura Blackboard Building Block Update - We have completed the upgrade of the Log4j in the Kaltura building block to version 2.17 and the new B2 version v5.4.12 has been released on Wednesday, December 22nd.

Release Note: https://knowledge.kaltura.com/help/blackboard-learn-release-notes#blackboard-learn-december2021-release-notes-v5412
(contains link to download file)
Dec 22, 19:30 UTC
Update - Kaltura Blackboard Building Block Update - Following recent updates on further Log4j issues, we have decided to upgrade the plugin to version 2.17, and are now performing final QA stages. The new version is expected to be released on Wednesday, December 22nd.

The next update will be posted with additional information once the updated Blackboard Building Block version is available.
Dec 21, 10:59 UTC
Update - In continuation to the recent updates on CVE-2021-44228 (Critical) vulnerability, Kaltura is aware of the ongoing updates on CVE-2021-45046 (Medium).

Kaltura has completed execution of the mitigation plan addressing CVE-2021-44228 for all internet facing and non-internet facings components.

After performing risk assessment for the new CVE-2021-45046 vulnerability, Kaltura considers the risk as low-medium.

Kaltura has taken additional mitigation steps accordingly to address this issue by upgrading to version 2.16 or removing the JNDI classpath.

Kaltura will ensure all internet-facing components are upgraded to version 2.16 on Sunday, December 19th, 2021.

In addition, we have updated the Kaltura Blackboard Building Block Log4j version to 2.16 and are now performing final QA stages. We strongly encourage customers using it in their own environments to contact their Customer Success Manager or Project Manager and prepare for upgrade. The new version is expected to be released on Monday, December 20th.

The next update will be posted with additional information once the Blackboard Building Block version is available.
Dec 16, 20:40 UTC
Monitoring - Kaltura is aware of the recently disclosed security issue relating to the open-source Apache “Log4j2" utility (CVE-2021-44228). We are actively monitoring this issue and are working on addressing it for any Kaltura service that uses Log4j2.
All Kaltura services that are internet-facing have been updated, and we are now working on a mitigation plan for non-internet-facing services that pose no immediate risk.
We strongly encourage customers that utilize Kaltura’s Java API Client Library in their own environments to upgrade to the latest version available on Maven: https://repo1.maven.org/maven2/com/kaltura/kalturaApiClient/17.16.0/
For additional details or assistance, please contact Kaltura Customer Care.

Additional service-specific information is below:

Kaltura.com Hosted Services:
Internet-facing Kaltura.com hosted services (Kaltura Media Services, MediaSpace, Virtual Events, Kaltura Application Framework, Kaltura Capture, Webcasting, Pitch, Kaltura Management Console) do not include Log4j2. Accordingly, these services are not affected by the issue described in CVE-2021-44228. Kaltura is working to update relevant non-internet facing components of these services according to a mitigation plan.

Regional Clouds:
Internet-facing services of Kaltura Regional Clouds do not include Log4j2. Accordingly, these services are not affected by the issue described in CVE-2021-44228. Kaltura is working to update relevant non-internet facing components of these services according to a mitigation plan.

Kaltura Meeting Experiences:
For internet-facing services of Kaltura Meeting Experiences (Kaltura Virtual Classroom, Meetings, and Webinars), we have updated log4j2 to the latest version and set the relevant flags to disable JNI, which addresses the issue. Additionally, these services were already on the latest version of Java. Kaltura is working to update relevant non-internet facing components of these services according to a mitigation plan.

Kaltura will continue monitoring this issue and provide additional details and recommendations as they become available.
Dec 14, 08:52 UTC

About This Site

This is the main Kaltura Status Page.

If you want to track updates about the other Status Pages we maintain, please follow the links below:

Australia Regional Cloud: https://status.ap.kaltura.com/
EU Regional Cloud: https://status.eu.kaltura.com/
Singapore Regional Cloud: https://status.sg.kaltura.com/
Virtual Classrooms and Meetings: https://kalturavirtualstatus.kaltura.com/

Analytics Operational
Kaltura API Operational
Import Operational
Upload Operational
Upload Speed Operational
Upload Process Operational
Transcoding Operational
Live Operational
Playback Operational
Kaltura Management Console (KMC) Operational
Kaltura MediaSpace Operational
Kaltura REACH (captioning service) Operational
Quality of caption services Operational
Processing Speed Operational
Pitch Operational
Zoom Integration Operational
Documentation and Customer Care Platforms Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Past Incidents
Jan 20, 2022

No incidents reported today.

Jan 19, 2022
Resolved - Current Status: Following the earlier resolution at 10pm UTC by our chat vendor, chat is operating normally.

Next Steps: Monitoring has been completed and normal performance has been verified. This post is now closed.
Jan 19, 22:34 UTC
Monitoring - What is the Impact: Chat service has been restored and is now available on our Customer Care Portal.

Current Status: The issue has been resolved by our chat vendor.

Next Steps: We will continue to monitor over the next 30 minutes before closing this post.
Jan 19, 22:03 UTC
Identified - What is the Impact: Chat service is currently unavailable on our Customer Care Portal.
In the meantime, please create a new Case on the Customer Care Portal and we will reply as soon as possible.

Current Status: Our chat vendor has confirmed connection issues within their platform.

Next Steps: The next update will be provided in the next 1 hour or as soon as additional information is available from our vendor.
Jan 19, 21:07 UTC
Investigating - What is the Impact: Chat service is currently unavailable on our Customer Care Portal.
In the meantime, please create a new Case on the Customer Care Portal and we will reply as soon as possible.

Current Status: Our operations team is in contact with our chat vendor.

Next Steps: The next update will be provided within 1 hour or as soon as additional information is available from our vendor.
Jan 19, 20:06 UTC
Jan 18, 2022
Resolved - What was the Impact:
Users might have got an error message while trying to use/access data that was created between Jan’ 5th between 9:00 am to 23:00 pm EST.

Such data could have been: Categories, entries, etc.

For example:

1. If the user would try to add a video to the course in a category, that was created during the mentioned date, then he might get an API error accessing this category.
2. User may have got the error while trying to access/open an entry.

Current Status:
Our engineering team confirmed that the restore process of the affected data is completed and the data is available again for a normal operation.

What to Expect Next:
This issue is resolved and will be closed on this Status Page. However, if users are still experiencing any issue accessing data, as always, please don't hesitate to please a support ticket with us
Jan 18, 09:13 UTC
Identified - What is the Impact:

Users might get an error message while trying to use/access data that was created between Jan’ 5th between 9:00 am to 23:00 PM EST.
Such data could be: Categories, entries, etc.

For example:

1. If the user will try to add a video to the course in a category, that was created during the mentioned date, then he might get an API error accessing this category.
2. User may get the error while trying to access/open an entry.

Current Status:

Our engineering team had discovered that this issue was caused due to a specific failure during the server backup process that ran on Jan’8th for the data from the time frame that is mentioned above.

Our engineering team is in progress to run a process to restore the affected data. The process will be completed in the next 24 hours. At the end of this process, the data will be available again for a normal operation.

What to Expect Next: The next update will be in 24 hours, or once the fix process is over — the earlier of the two.
Jan 17, 15:23 UTC
Jan 17, 2022
Completed - The scheduled maintenance has been completed.
Jan 17, 22:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jan 16, 22:00 UTC
Scheduled - Scheduled deployment is being carried out on Kaltura's SaaS environment, no service impact is expected.
Release notes and products documentation can be found in the page below:
https://knowledge.kaltura.com/page/kaltura-products-and-services-documentation

Thanks,
The Kaltura team.
Jan 14, 13:35 UTC
Jan 16, 2022
Jan 15, 2022

No incidents reported.

Jan 14, 2022

No incidents reported.

Jan 13, 2022

No incidents reported.

Jan 12, 2022

No incidents reported.

Jan 11, 2022

No incidents reported.

Jan 10, 2022

No incidents reported.

Jan 9, 2022
Completed - The scheduled maintenance has been completed.
Jan 9, 22:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jan 8, 22:00 UTC
Scheduled - Scheduled deployment is being carried out on Kaltura's SaaS environment, no service impact is expected.
Release notes and products documentation can be found in the page below:
https://knowledge.kaltura.com/page/kaltura-products-and-services-documentation

Thanks,
The Kaltura team.
Jan 6, 13:00 UTC
Jan 8, 2022
Jan 7, 2022

No incidents reported.

Jan 6, 2022

No incidents reported.