This incident has been resolved.
Nov 9, 21:56 UTC
Kaltura’s technical team has identified an issue with the load balancer clustering mechanism. While working with the load balancer vendor on this issue, it’s been identified as a bug. “Certain configuration parameters used during an SSL handshake can elicit a 'queue stuck' message, causing device queue and resulting with device instability”.
We will work on applying a fix in the nearest time possible.
Nov 9, 21:47 UTC
We are currently investigating an issue with the upload service.
Nov 9, 20:49 UTC