Kaltura Status

All Systems Operational

Upload Operational

Transcoding Operational

Import Operational

Live Operational

Analytics Operational

Playback Operational

Network Operational

Kaltura API Operational

Kaltura REACH (captioning service) Operational

Kaltura MediaSpace Operational

Operational

Degraded Performance

Partial Outage

Major Outage

Maintenance

Past Incidents

Oct 15, 2019

No incidents reported today.

Oct 14, 2019

No incidents reported.

Oct 13, 2019

No incidents reported.

Oct 12, 2019

No incidents reported.

Oct 11, 2019

No incidents reported.

Oct 10, 2019

No incidents reported.

Oct 9, 2019

No incidents reported.

Oct 8, 2019

Kaltura service alert

Resolved - This incident has been resolved.
Oct 8, 06:52 UTC

Monitoring - Kaltura's engineers have identified a bug in the index database service and already deployed a code fix. The bug affected system performance, which was mitigated by switching to a stand-by cluster.
Kaltura will keep monitoring the service in the following 12 hours, before resolving this incident completely.
As of now, all services are functioning normally from both data centers.
Oct 7, 21:03 UTC

Identified - Kaltura’s engineers identified an issue with the index database servers in the West Coast data center. Service was switched to backup servers for a quick remedy. The service was restored at 5:23 pm UTC and is now fully operational, on both data centers.
We are still checking the root cause of the issue.
Oct 7, 19:16 UTC

Update - Our technical team is still investigating the issue. Only West Coast datacenter is affected, therefore, as a temporary remedy, the traffic is shifted to East Coast.
Updates will follow up as soon as we have more information.
Oct 7, 17:16 UTC

Update - We are continuing to investigate this issue.
Oct 7, 16:54 UTC

Investigating - Kaltura is currently investigating an issue with the production environment.
More updates will follow on this page.
Oct 7, 16:51 UTC

Oct 6, 2019

New release deployment

Completed - The scheduled maintenance has been completed.
Oct 6, 22:00 UTC

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 6, 09:00 UTC

Scheduled - Scheduled deployment is being carried out on Kaltura's SaaS environment, no service impact is expected.
Thanks,
The Kaltura team.
Sep 27, 13:00 UTC

Issue with Cielo24 captioning service

Postmortem - Read details
Oct 6, 09:08 UTC

Resolved - There was a temporary network issue to the service provider entry points. Services works as expected.
Oct 6, 00:41 UTC

Investigating - Kaltura is currently investigating an issue with the production environment.
More updates will follow on this page.
Oct 6, 00:25 UTC

Oct 5, 2019

No incidents reported.

Oct 4, 2019

Kaltura service alert

Resolved - Our technical teams have looked into the issue and marked it as resolved.
Oct 4, 17:20 UTC

Update - We would like to update that our engineering team is still working on fixing the issue. The fix is currently under the quality tests.
More updates will follow.
Oct 4, 17:10 UTC

Update - We are balancing the traffic load on the East Coast DC and soon it will be shifted back.
Oct 4, 15:46 UTC

Identified - We have identified an issue with the hypervisor on the East Coast DC, traffic is being shifted to another site. We will keep you posted about the progress.
Oct 4, 15:34 UTC

Investigating - Kaltura is currently investigating an issue with the production environment.
More updates will follow on this page.
Oct 4, 15:05 UTC

Oct 3, 2019

No incidents reported.

Oct 2, 2019

Index database issue

Resolved - Our technical teams have looked into the issue and marked it as resolved.
Oct 2, 22:24 UTC

Monitoring - Kaltura’s technical team has managed to fix the index database and is now monitoring the service. So far, service is back to normal
Oct 2, 21:29 UTC

Update - We’re currently investigating an issue. Traffic is being served from both data centers. More information will follow soon.
Oct 2, 19:02 UTC

Investigating - We have faced an issue with index database on East Coast site. The problem is being handled by Kaltura’s technical teams. More updates will follow on this page.
Oct 2, 16:17 UTC

Issue with Cielo24 captioning service

Resolved - The issue was resolved.
Oct 2, 17:13 UTC

Update - We are continuing to work on a fix for this issue.
Oct 2, 16:31 UTC

Identified - We have noticed issue with Cielo24 REACH captioning service. Currently it is being checked with the service provider. Update will follow up here as soon as we have any news.
Oct 2, 16:29 UTC

Oct 1, 2019

Index database issue

Resolved - Our technical teams have looked into the issue and marked it as resolved.
Oct 1, 21:30 UTC

Monitoring - We have applied the remedy. The results are being monitored.
Traffic has been shifted back.
Oct 1, 15:37 UTC

Investigating - We have faced an issue with index database on East Coast site. The traffic is temporary shifted to the secondary one.
Updates will follow up here.
Oct 1, 15:14 UTC