Kaltura System Status
Channels
Monitoring - A fix has been implemented and we are monitoring the results.
Aug 6, 03:01 UTC
Identified - What service is impacted: Channels/galleries

What is the impact: Our Engineering team identified an issue earlier today with accessing channels/galleries, related to metadata, which results in 500 or Application errors for some channels.

Current Status: After the earlier assessment, this issue has been addressed for a number of accounts. For some accounts, additional information is being requested from customers, and our team will address as needed as quickly as possible.

Our engineering team also confirmed that reported upload issues are not related and are being investigated individually.

What to expect next: If you experience the symptoms above, please contact Kaltura Customer Care for expedited resolution. Please provide your account PID and relevant details. https://support.kaltura.com
Aug 5, 23:47 UTC
Investigating - What service is impacted: Channels/galleries and Uploads.

What is the impact: Our Engineering team identified an issue earlier today with accessing channels/galleries, related to metadata, which results in 500 or Application errors for some channels. We are also investigating an issue where some newly uploaded content or recent changes may not be immediately visible.

Current Status: An initial assessment was completed earlier today, and our team will be addressing this issue as quickly as possible.

What to expect next: If you experience the symptoms above, please contact Kaltura Customer Care for expedited resolution. Please provide your account PID and relevant details. https://support.kaltura.com
Aug 5, 22:35 UTC

About This Site

This is the main Kaltura Status Page.

If you want to track updates about the other Status Pages we maintain, please follow the links below:

Australia Regional Cloud: https://status.ap.kaltura.com/
EU Regional Cloud: https://status.eu.kaltura.com/
Singapore Regional Cloud: https://status.sg.kaltura.com/
Virtual Classrooms and Meetings: https://kalturavirtualstatus.kaltura.com/

Upload Operational
Transcoding Operational
Import Operational
Live Operational
Analytics Operational
Playback Operational
Kaltura API Operational
Kaltura REACH (captioning service) Operational
Kaltura MediaSpace Degraded Performance
Documentation and Customer Care Platforms Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Scheduled Maintenance
New release deployment Aug 8, 22:00 - Aug 9, 22:00 UTC
Scheduled deployment is being carried out on Kaltura's SaaS environment, no service impact is expected.
Release notes and products documentation can be found in the page below:
https://knowledge.kaltura.com/page/kaltura-products-and-services-documentation

Thanks,
The Kaltura team.
Posted on Aug 6, 13:00 UTC
Past Incidents
Aug 6, 2020
Upload and Database indexing issue
Resolved - What services were impacted: Upload & Database Indexing.

Current Status: The issue is resolved and service is fully resumed with traffic balanced between our two Data Centers as it normally should.

What to expect next: We are closing this incident. If you are still facing any issue please contact our Customer Care team.
Aug 6, 12:57 UTC
Monitoring - What services were impacted: Upload & Database Indexing.

What was the impacted: Users faced a problem with completing Upload services to the extent that an upload was successful but the newly uploaded media cannot be found in the KMC or My Media page. Also, users could experience inconsistent results when running search queries

Current Status: issue was due to indexing databases lag between our two data centers. This is mitigated by now by shifting traffic to our East Coast data center. Our engineers are currently working to resume service from the West Coast data center as well.

What to expect next: we are monitoring the service and will report here again in a few hours once service is resumed from both data centers
Aug 6, 08:50 UTC
Identified - What services are impacted: Upload, Kaltura API

What is the impact: There is an issue with the Upload service and Kaltura API. Users might experience a successful media upload but the newly uploaded media cannot be found in the KMC or My Media page.

Current Status: Kaltura team has identified the issue with indexing between our Data Centers. In order to mitigate it, the traffic was shifted to the East Coast Data Center. Currently, our engineers are actively working to resolve the issue.
Aug 6, 06:13 UTC
Investigating - What service is impacted: Upload

What is the impact: There is an issue with the Upload service. Users might experience a successful media upload but the newly uploaded media cannot be found in the KMC or My Media page.

Current Status: We are investigating the issue and will provide more updates in the upcoming hours.
Aug 6, 03:39 UTC
Aug 5, 2020
Aug 4, 2020
Kaltura Media Space issue
Resolved - By now the traffic for all services is balanced between our two data centers as it normally should. The issue is resolved.
Aug 4, 11:13 UTC
Update - What is the impact: No change in status since our last update. Access to KMS for Playback, Uploads, and APIs service has been fully operational since 12:45 UTC.

Current Status: Services were previously shifted to our West Coast data center to restore service. Both data centers are online, however, traffic routing will remain through the evening and will be rebalanced during the overnight.

What to expect next: Another update during the overnight or early morning Eastern time after traffic is balanced between the data centers.
Aug 3, 21:48 UTC
Update - What is the impact: No change in status since our last update. Access to KMS for Playback, Uploads, and APIs service is fully operational.

Current Status: Services were previously shifted to our West Coast data center to restore service. Both data centers are online, however, traffic will be shifted back at the end of the business day.

What to expect next: Another update at the end of the day Eastern time after services are shifted back to the East Coast data center.
Aug 3, 15:55 UTC
Update - What service is impacted: access to KMS.

What is the impact: No change in status since our last update. By now users access to KMS for Playback, Uploads, and APIs service is fully operational.

Current Status: We shifted services to our West Coast data center to restore service. By now we also have the East Coast data center online but we haven't shifted the service back to that data center as of yet.

What to expect next: Another update in the next 2 hours once we will shift the service back to the East Coast data center.
Aug 3, 13:48 UTC
Monitoring - What is impacted: access to KMS.

What is the impact: by now users access to KMS for Playback, Uploads, and APIs service is restored.

Current Status: we shifted services to our West Coast data center. Working on restoring full service also from the East Coast data center.

What to expect next: another update within the next 30-60 min.
Aug 3, 12:45 UTC
Identified - What is impacted: access to KMS.

What is the impact: some users cannot access KMS for Playback, Uploads, and APIs.

Current Status: We are working on bringing service back.

What to expect next: another update within the next 15 min.
Aug 3, 12:31 UTC
Update - We are continuing to investigate this issue.
Aug 3, 12:13 UTC
Investigating - We are currently investigating performance issues with the marked components. More info to follow shortly.
Aug 3, 12:10 UTC
Aug 3, 2020
Aug 2, 2020

No incidents reported.

Aug 1, 2020

No incidents reported.

Jul 31, 2020

No incidents reported.

Jul 30, 2020

No incidents reported.

Jul 29, 2020

No incidents reported.

Jul 28, 2020
Kaltura CRM Ticketing System
Resolved - The problem we had faced, of not receiving comments sent by emails, into our CRM ticketing system, is resolved. By now incoming comments are synced into the relevant cases, as it normally should be.

All comments sent in the past few hours, since the problem started, will be synced in the next coming hours — so no action is required on your side at this point in time. Please expect some delay in our response to comments sent in the past few hours.

Should you have further questions regarding this incident please feel free to contact our Customer Care team.
Jul 28, 12:52 UTC
Investigating - We are currently investigating an issue with SalesForce comments sent by e-mail. Comments might not be synced in your cases. As a workaround, please respond on cases from within our Customer Portal.

Additional updates will be provided shortly.
Jul 28, 12:01 UTC
Jul 27, 2020
Intermittent KMS upload issue
Resolved - This incident has been resolved.
Jul 27, 12:42 UTC
Monitoring - The issue was resolved as of 11:02 UTC.

What was impacted: Uploads to KMS.

What was the impact: Some users (randomly) might experience a problem to initiate an upload (i.e. wouldn't even start).

Current Status: RCA was identified. DNS setting that can explain the random experience. The issue is fixed and uploads should work normally now.

What to expect next: We will keep this incident in monitoring status for the next hour and then close it
Jul 27, 11:02 UTC
Investigating - We are having intermittent issues with KMS upload, currently the team is investigating the matter.
Jul 27, 10:38 UTC
Jul 26, 2020
New release deployment
Completed - The scheduled maintenance has been completed.
Jul 26, 22:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 25, 22:00 UTC
Scheduled - Scheduled deployment is being carried out on Kaltura's SaaS environment, no service impact is expected.
Release notes and products documentation can be found in the page below:
https://knowledge.kaltura.com/page/kaltura-products-and-services-documentation

Thanks,
The Kaltura team.
Jul 23, 13:00 UTC
Jul 25, 2020
Jul 24, 2020

No incidents reported.

Jul 23, 2020

No incidents reported.

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