Kaltura Status

Kaltura System Status

All Systems Operational

About This Site

This is the main Kaltura Status Page.

If you want to track updates about the other Status Pages we maintain, please follow the links below:

Australia Regional Cloud: https://status.ap.kaltura.com/
EU Regional Cloud: https://status.eu.kaltura.com/
Singapore Regional Cloud: https://status.sg.kaltura.com/
Virtual Classrooms and Meetings: https://kalturavirtualstatus.kaltura.com/

Upload Operational

Upload Speed Operational

Upload Process Operational

Transcoding Operational

Import Operational

Live Operational

Analytics Operational

Playback Operational

Kaltura API Operational

Kaltura MediaSpace Operational

Documentation and Customer Care Platforms Operational

Kaltura REACH (captioning service) Operational

Quality of caption services Operational

Processing Speed Operational

Operational

Degraded Performance

Partial Outage

Major Outage

Maintenance

Past Incidents

Nov 27, 2020

No incidents reported today.

Nov 26, 2020

Playback Slowness

Resolved - This incident has been resolved.
Nov 26, 10:45 UTC

Monitoring - Current Status: Our Engineering team was able to identify the load on some servers causing slowness with Playback services that might have affected some users. Full service should be restored by now.

What to Expect Next: The issue is resolved, we will monitor the service in the next hour and close the incident if normal performance is continuing.
Nov 26, 09:22 UTC

Investigating - Our Engineering team is back to investigating more reports from some users about slowness in playback.
Nov 26, 08:21 UTC

Monitoring - -
What was the Impact: Some users might experienced slowness impacting Playback services.

Current Status: Our Engineering team was able to identify and address the root cause. Full service should be restored by now.

What to Expect Next: We will monitor the service in the next hour and close the incident if normal performance is continuing.
Nov 26, 07:53 UTC

Investigating - We are currently investigating the video playback issues. Users might experience slow playback when watching videos.
Nov 26, 07:46 UTC

Informative: AWS reporting a system issue in US-EAST-1 Region

Completed - The scheduled maintenance has been completed.
Nov 26, 00:49 UTC

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 25, 16:51 UTC

Scheduled - We are sharing an update regarding a system-wide issue on AWS side, however, currently this is limited to AWS infrastructure.

What is the Impact: Currently there is no impact to Kaltura services, however, AWS has reported on their status page a system issue and increased API error rates in US-EAST-1 Region, operated out of North Virginia, USA.

Current Status: Kaltura systems are operating normally.

What to Expect Next: Kaltura is monitoring our systems closely and will advise if any impact is detected.
Nov 25, 16:48 UTC

Nov 25, 2020

Captions not displaying on some entries

Resolved - -
What was the Impact:
Users might have experienced that captions are not visible on some entries. For a portion of entries, captions may have been previously visible. In those cases, Captions were enabled, but the text was not visible on the player. Transcripts also might not have appeared.

Current Status:
Our Engineering team identified the root cause and solved the issue. The fix was deployed and captions should now be available on entries. Caption files that were previously edited should have been restored in their edited state.

What to Expect Next:
We are closing this incident now, however, if you face one of the symptoms related to this incident and you believe the problem is still present for your account, please reach out to our Support team to report that.
Nov 25, 09:32 UTC

Update - What is the Impact: Users may see that captions are not visible on some entries. For a portion of entries, captions may have been previously visible. Captions might be enabled but the text is not visible on the player. Transcripts also might not appear.

Current Status: Our Engineering team previously identified the root cause and has prepared a fix. The fix will next go through QA testing today.

What to Expect Next: We expect that the fix will be deployed on Wednesday, November 25th, by or before end of day UTC (mid-day Eastern).
Nov 24, 15:41 UTC

Identified - What is the Impact: Users may see that captions are not visible on some entries. For a portion of entries, captions may have been previously visible. Captions might be enabled but the text is not visible on the player. Transcripts also might not appear.

Current Status: Our Engineering team was able to identify the root cause. The team is working on fixing the issue in the next coming hours.

What to Expect Next: The next update will be posted by 3 pm UTC today; or as soon as a fix will be deployed.
Nov 24, 10:31 UTC

Investigating - What is the Impact: Users may see that captions are not visible on some entries. For a portion of entries, captions may have been previously visible. Captions might be enabled but text is not visible on the player. Transcripts also might not appear.

Current Status: Investigation is currently in progress by our Engineering team. (Issue is not related to caption queue.)

What to Expect Next: The next update will be posted by 10 a.m. UTC on Tuesday, November 24th.
Nov 23, 22:48 UTC

Nov 24, 2020

Kaltura MediaSpace and API issue

Resolved - Current Status: Monitoring has been completed and normal performance has been observed since 15:08 UTC.

What to Expect Next: Incident is closed.
Nov 24, 18:01 UTC

Update - Current Status: Our Engineering team previously identified and addressed the root cause. Fix deployed at 14:25 UTC and additional improvements have been implemented. Service is back to normal across the system for:

- KAF/MediaSpace
- API
- Playback
- Upload
- Live and Slides

What to Expect Next: Issues have been resolved and we will continue to monitor.
Nov 24, 15:08 UTC

Monitoring - A fix has been implemented and we are monitoring the results.
Nov 24, 14:25 UTC

Identified - What was the Impact: KMC and KAF/KMS services were down; impacting Playback services and generating API errors.

Current Status: Our Engineering team was able to identify and address the root cause. While service is online, we are seeing intermittent API errors and slow/stuck Playback service to some users. Upload of slides to Webcast app is currently not available.

What to Expect Next: The next update will be posted within 30 minutes or after the full performance is restored.
Nov 24, 13:40 UTC

Update - We are continuing to monitor for any further issues.
Nov 24, 13:39 UTC

Monitoring - We are continuing to monitor for any further issues.
Nov 24, 13:32 UTC

Update - What is the Impact: Access has been restored to KMC and KAF/KMS, however, we are seeing intermittent errors. API and Playback services are operational.

Current Status: Our Engineering team was able to identify and address the root cause. Service is back online and will be restored to normal performance shortly.

What to Expect Next: The next update will be posted within 30 minutes or after the full performance is restored.
Nov 24, 13:18 UTC

Identified - What is the Impact: Users cannot access KMS and KMC, impacting Playback services, and API.

Current Status: Our Engineering team was able to identify the root cause. The team is working on fixing the issue and service should be restored within a next coming minutes

What to Expect Next: The next update will be posted once resolved or in the next 30 minutes.
Nov 24, 12:58 UTC

Update - We are continuing to investigate this issue.
Nov 24, 12:38 UTC

Investigating - We are currently experiencing an issue with Kaltura Media Space and API.

The next update will be shared in 30 minutes.
Nov 24, 12:37 UTC

Nov 23, 2020

Analytics accessibility issue

Resolved - This incident has been resolved.
Nov 23, 00:11 UTC

Monitoring - What was the Impact: Our Engineering team identified an Analytics performance issue; users could have experienced sporadic error/latency when loading the Analytics page.

Current Status: Our team identified and resolved the root cause of the problem. Analytics pages should load normally now.

What to Expect: We will keep monitoring this service and will close the incident in the next hour.
Nov 22, 23:14 UTC

Investigating - Our engineering team is currently investigating reports about Analytics performance. More updates will be posted here in the next 30 minutes.
Nov 22, 22:47 UTC

Nov 22, 2020

Scheduled deployment

Completed - Post deployment tests are underway
Nov 22, 14:00 UTC

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 22, 05:01 UTC

Scheduled - Scheduled deployment will occur on Sunday, November 22nd for Kaltura's SaaS environment. Deployment will take place between 5:00 AM - 8:00 AM UTC.
Post-production tests will take place between 8:00 AM- 2:00 PM UTC.
No service impact is expected.
Nov 19, 15:03 UTC

Delays with Caption Services

Resolved - `
What is the Impact: Caption requests, with a specific vendor, were delayed and users experienced longer than normal processing time to receive captions. Other REACH services and caption requests, with other vendors, were processing normally at all times.

Current Status: Issue has been resolved; all caption requests that were pending in the queue are processed

What to Expect: We are closing this incident
Nov 22, 08:55 UTC

Update - Current Status: Working together with the vendor, caption request processing has improved and the general queue is slightly higher than normal.

What to expect next: There remains some backlog to clear and we expect an increase during peak traffic hours. We are closely monitoring. We expect to clear the remainder and return to normal levels by Sunday.
Nov 20, 14:31 UTC

Update - Current Status: Following the earlier issue on the vendor side that affected the performance of handling caption requests, the backlog in the queue has not yet cleared due to traffic.

What to expect next: We are working with the vendor to increase processing capacity. We will provide the next update in the morning UTC.
Nov 19, 22:59 UTC

Update - Current Status: Working together with the vendor, an issue was identified on the vendor side that affected the performance of handling caption requests, caused by some servers that previously stopped executing requests.

All requests from yesterday Nov. 18th have been completed and there are no pending entries. Regarding the entries from today Nov. 19th, request processing has improved and the general queue is decreasing, however, the backlog has not yet cleared due to peak traffic.

What to expect next: We are monitoring the queue and predict it will be back to normal processing time with a reduced backlog within the next 2 hours.
Nov 19, 16:46 UTC

Identified - Current Status: An issue has been identified on the vendor side related to the performance of processing caption requests. Working together with the vendor, the entry processing has improved and the general queue is decreasing, however, processing time is still longer than normal.

What to expect next: We are monitoring the Q and shall back to normal processing time with no backlog in the next 3-4 hours.
Nov 19, 13:03 UTC

Investigating - What is the Impact: Caption requests with a specific vendor are currently delayed. Users are experiencing longer than normal processing time to receive captions. Other REACH services and caption requests, with other vendors, are processing normally.

Current Status: We are working with the vendor and internal teams to mitigate.

What to Expect: We will update again once we can confirm the time-frame to reduce the queue or by 1 pm UTC.
Nov 19, 08:47 UTC

Nov 21, 2020

No incidents reported.

Nov 20, 2020

Nov 19, 2020

Nov 18, 2020

Caption Delays

Resolved - Current Status: Overall the queue for captions processing has decreased significantly and the queue size is back to normal.

What to expect next: Issue resolved, the queue for captions requests is processing normally.
Nov 18, 13:10 UTC

Monitoring - Current Status: Issue identified at the vendor side, related to moving the capture entries status. Therefore by working together with the vendor we had managed to get the entries to process, the general queue is decreasing, however, it will take longer than usual.

What to expect next: We are monitoring the Q and shall back to normal processing time with no backlog in the next 3-4 hours.
Nov 18, 10:12 UTC

Investigating - What is the Impact: Caption requests with a specific vendor are currently delayed. Users are experiencing longer than normal processing time to receive captions. Other REACH services and caption requests with other vendors are processing normally.

Current Status: The queue for caption requests is higher than normal. We are working with the vendor and internal teams to mitigate.

What to Expect: We will update again once we can confirm the time-frame to reduce the queue; the next update will be before 9 a.m. UTC.
Nov 18, 00:33 UTC

Unexpected behavior

Resolved - What was the Impact: some users might experienced sporadic error/latency when loading KMS or KMC pages. LIVE service and APIs were impacted as well.

Current Status: Our Engineering team identified and resolved the problems. KMS. KMC, API, and LIVE services are all operational.

What to Expect: We are closing the incident as resolved. Please do not hesitate to contact Kaltura Customer Care.
Nov 18, 11:49 UTC

Monitoring - What was the Impact: some users might experienced sporadic error/latency when loading KMS or KMC pages. LIVE service and APIs were impacted as well.

Current Status: Our Engineering team identified and resolved the problems. KMS. KMC, API, and LIVE services are all operational.

What to Expect: We will monitor the service and close this incident in an hour if no further updates to share by then.
Nov 18, 10:45 UTC

Update - No change in status since the last update. We will post the next update here in the next 30 minutes or as soon as fully resolved.
Nov 18, 10:23 UTC

Update - We are continuing to work on a fix for this issue.
Nov 18, 09:43 UTC

Update - No change in status since the last update. Our team's first priority is to restore LIVE services — as it is still degraded for some of the users (for some it is operational). We will post the next update here in the next 30 minutes or as soon as fully resolved.
Nov 18, 09:38 UTC

Update - What is the Impact: some users might experienced sporadic error/latency when loading KMS or KMC pages. By now issue should be resolved for most of the users and KMS/KMC service is operational for them. However Live service is still impacted

Current Status: Our Engineering team identified the problem, resolved performance for the majority of the users, and are still working to restore full service to all users including to restore Live service

What to Expect: We will post the next update here in the next 30 minutes or as soon as fully resolved
Nov 18, 08:48 UTC

Update - What is the Impact: some users might experienced sporadic error/latency when loading KMS or KMC pages. By now issue should be resolved to most of the users and service is operational for them

Current Status: Our Engineering team identified the problem, resolved performance for the majority of the users, and are still working to restore full service to all

What to Expect: We will post the next update here in the next 30 minutes or as soon as fully resolved
Nov 18, 08:12 UTC

Identified - What is the Impact: some users might experience sporadic error/latency when loading KMS page

Current Status: Our Engineering team identified the problem and are working to resolve the issue

What to Expect: We will post the next update here in the next 30 minutes or as soon as resolved
Nov 18, 07:55 UTC

Update - Our engineers identified the problem to be a partial service degradation resulting in API errors when trying to connect
Nov 18, 07:25 UTC

Update - We are continuing to investigate this issue.
Nov 18, 06:53 UTC

Investigating - Currently, we are experiencing unexpected behavior affecting KMC and KMS components. Our Engineers are working to mitigate it.
Nov 18, 06:49 UTC

Nov 17, 2020

No incidents reported.

Nov 16, 2020

No incidents reported.

Nov 15, 2020

New release deployment

Completed - The scheduled maintenance has been completed.
Nov 15, 14:00 UTC

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 15, 05:00 UTC

Update - We will be undergoing scheduled maintenance during this time.
Nov 13, 22:54 UTC

Scheduled - Scheduled deployment will occur on Sunday, October 25th for Kaltura's SaaS environment. Deployment will take place between 5:00 AM - 8:00 AM UTC.
Post-production tests will take place between 8:00 AM- 2:00 PM UTC.
No service impact is expected.
Nov 12, 21:07 UTC

Nov 14, 2020

No incidents reported.

Nov 13, 2020

Playback in KMS

Resolved - Playback is operating normally.
Nov 13, 15:16 UTC

Monitoring - Playback issue has been resolved and we are monitoring performance.
Nov 13, 14:40 UTC

Identified - We have identified an issue affecting playback in KMS. Our engineering team is currently working to implement a solution and expect to resolve in less than 30 minutes.
Nov 13, 14:27 UTC