Kaltura Status

All Systems Operational

Upload Operational

Transcoding Operational

Import Operational

Live Operational

Analytics Operational

Playback Operational

Network Operational

Kaltura API Operational

Kaltura REACH (captioning service) Operational

Kaltura MediaSpace Operational

Operational

Degraded Performance

Partial Outage

Major Outage

Maintenance

Past Incidents

Jan 22, 2019

No incidents reported today.

Jan 21, 2019

No incidents reported.

Jan 20, 2019

No incidents reported.

Jan 19, 2019

No incidents reported.

Jan 18, 2019

Cielo24 - intermittent connection issues

Resolved - Kaltura’s technical teams have monitored the service since the fix has been deployed and haven’t found any issues. Therefore, the incident is now marked as resolved.
Jan 18, 09:09 EST

Monitoring - Cielo24 has found a workaround to relieve the intermittent connections. We will continue to monitor and update accordingly.
Jan 17, 20:49 EST

Identified - Kaltura has identified an issue accessing the cielo24 Portfolio. Provider is working on a permanent fix. We will keep you updated about the status.
Jan 17, 20:48 EST

Jan 16, 2019

No incidents reported.

Jan 15, 2019

No incidents reported.

Jan 14, 2019

No incidents reported.

Jan 13, 2019

Live streaming and ingestion service interruption

Resolved - Earlier today we experienced an issue in the East Coast data center, caused by power interruption in the localhost. During the event, traffic that was served from our West Coast data center. Live broadcasts that were configured to the East Coast data center only were affected, as well as Dropfolders service, that was served from the East Coast data center.
Currently, the issue is resolved and service is completely back to normal.
Jan 13, 04:09 EST

Update - We are continuing to work on a fix for this issue.
Jan 13, 01:52 EST

Identified - Our technical team has identified the issue with live streaming and ingestion on one of the sites. The traffic was shifted to another site. More updates will follow on this page.
Jan 13, 00:57 EST

Update - We are continuing to investigate this issue.
Jan 13, 00:44 EST

Investigating - Kaltura is currently investigating an issue with the production environment.
More updates will follow on this page.
Jan 13, 00:42 EST

Jan 12, 2019

No incidents reported.

Jan 11, 2019

No incidents reported.

Jan 10, 2019

Intermittent issues with uploading to KMS

Resolved - Due to DB lag between sites, traffic has been switched to one site. The service is currently stable. Our technical team is working on a permanent fix
Jan 10, 15:44 EST

Update - We are continuing to work on a fix for this issue.
Jan 10, 14:00 EST

Identified - Intermittent issues with uploading to KMS.
Jan 10, 13:47 EST

Investigating - Kaltura is currently investigating an issue with the production environment.
More updates will follow on this page.
Jan 10, 13:34 EST

Maintenance work in our West Coast Data Center

Completed - The scheduled maintenance has been completed.
Jan 10, 03:00 EST

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jan 9, 22:00 EST

Scheduled - Kaltura’s Internet Service Provider (ISP) will perform scheduled maintenance on our West Coast Data Center (DC) during the times indicated below to upgrade their equipment, which will increase capacity, deliver new features and prevent future service interruptions.

During this maintenance, all production traffic (API, KMS, VOD, Dropfolder, Ingest) will be routed to our alternative ISPs and we do not expect any interruption in our services.
In case you are live streaming (24/7 stream) during the maintenance, your live stream might disconnect and will reconnect again.
Jan 9, 15:13 EST

Jan 8, 2019

No incidents reported.