All Systems Operational
Upload Operational
Transcoding Operational
Import Operational
Live Operational
Analytics Operational
Playback Operational
Network Operational
Kaltura API Operational
Kaltura REACH (captioning service) Operational
Kaltura MediaSpace Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Past Incidents
Oct 15, 2019

No incidents reported today.

Oct 14, 2019

No incidents reported.

Oct 13, 2019

No incidents reported.

Oct 12, 2019

No incidents reported.

Oct 11, 2019

No incidents reported.

Oct 10, 2019

No incidents reported.

Oct 9, 2019

No incidents reported.

Oct 8, 2019
Resolved - This incident has been resolved.
Oct 8, 06:52 UTC
Monitoring - Kaltura's engineers have identified a bug in the index database service and already deployed a code fix. The bug affected system performance, which was mitigated by switching to a stand-by cluster.
Kaltura will keep monitoring the service in the following 12 hours, before resolving this incident completely.
As of now, all services are functioning normally from both data centers.
Oct 7, 21:03 UTC
Identified - Kaltura’s engineers identified an issue with the index database servers in the West Coast data center. Service was switched to backup servers for a quick remedy. The service was restored at 5:23 pm UTC and is now fully operational, on both data centers.
We are still checking the root cause of the issue.
Oct 7, 19:16 UTC
Update - Our technical team is still investigating the issue. Only West Coast datacenter is affected, therefore, as a temporary remedy, the traffic is shifted to East Coast.
Updates will follow up as soon as we have more information.
Oct 7, 17:16 UTC
Update - We are continuing to investigate this issue.
Oct 7, 16:54 UTC
Investigating - Kaltura is currently investigating an issue with the production environment.
More updates will follow on this page.
Oct 7, 16:51 UTC
Oct 6, 2019
Completed - The scheduled maintenance has been completed.
Oct 6, 22:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 6, 09:00 UTC
Scheduled - Scheduled deployment is being carried out on Kaltura's SaaS environment, no service impact is expected.
Thanks,
The Kaltura team.
Sep 27, 13:00 UTC
Postmortem - Read details
Oct 6, 09:08 UTC
Resolved - There was a temporary network issue to the service provider entry points. Services works as expected.
Oct 6, 00:41 UTC
Investigating - Kaltura is currently investigating an issue with the production environment.
More updates will follow on this page.
Oct 6, 00:25 UTC
Oct 5, 2019

No incidents reported.

Oct 4, 2019
Resolved - Our technical teams have looked into the issue and marked it as resolved.
Oct 4, 17:20 UTC
Update - We would like to update that our engineering team is still working on fixing the issue. The fix is currently under the quality tests.
More updates will follow.
Oct 4, 17:10 UTC
Update - We are balancing the traffic load on the East Coast DC and soon it will be shifted back.
Oct 4, 15:46 UTC
Identified - We have identified an issue with the hypervisor on the East Coast DC, traffic is being shifted to another site. We will keep you posted about the progress.
Oct 4, 15:34 UTC
Investigating - Kaltura is currently investigating an issue with the production environment.
More updates will follow on this page.
Oct 4, 15:05 UTC
Oct 3, 2019

No incidents reported.

Oct 2, 2019
Resolved - Our technical teams have looked into the issue and marked it as resolved.
Oct 2, 22:24 UTC
Monitoring - Kaltura’s technical team has managed to fix the index database and is now monitoring the service. So far, service is back to normal
Oct 2, 21:29 UTC
Update - We’re currently investigating an issue. Traffic is being served from both data centers. More information will follow soon.
Oct 2, 19:02 UTC
Investigating - We have faced an issue with index database on East Coast site. The problem is being handled by Kaltura’s technical teams. More updates will follow on this page.
Oct 2, 16:17 UTC
Resolved - The issue was resolved.
Oct 2, 17:13 UTC
Update - We are continuing to work on a fix for this issue.
Oct 2, 16:31 UTC
Identified - We have noticed issue with Cielo24 REACH captioning service. Currently it is being checked with the service provider. Update will follow up here as soon as we have any news.
Oct 2, 16:29 UTC
Oct 1, 2019
Resolved - Our technical teams have looked into the issue and marked it as resolved.
Oct 1, 21:30 UTC
Monitoring - We have applied the remedy. The results are being monitored.
Traffic has been shifted back.
Oct 1, 15:37 UTC
Investigating - We have faced an issue with index database on East Coast site. The traffic is temporary shifted to the secondary one.
Updates will follow up here.
Oct 1, 15:14 UTC