Kaltura System Status
All Systems Operational

About This Site

This is the main Kaltura Status Page.

If you want to track updates about the other Status Pages we maintain, please follow the links below:

Australia Regional Cloud: https://status.ap.kaltura.com/
EU Regional Cloud: https://status.eu.kaltura.com/
Singapore Regional Cloud: https://status.sg.kaltura.com/
Virtual Classrooms and Meetings: https://kalturavirtualstatus.kaltura.com/

Upload Operational
Upload Speed Operational
Upload Process Operational
Transcoding Operational
Import Operational
Live Operational
Analytics Operational
Playback Operational
Kaltura API Operational
Kaltura MediaSpace Operational
Documentation and Customer Care Platforms Operational
Kaltura REACH (captioning service) Operational
Quality of caption services Operational
Processing Speed Operational
Zoom Integration Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Past Incidents
May 15, 2021

No incidents reported today.

May 14, 2021
Resolved - What Was the Impact: The majority of customers have verified normal performance was restored earlier today at 9:20 p.m. UTC.
Please note that DNS changes may take up to 24 hours to propagate, which means that some content rendering may return to normal by or before 9:20 p.m. UTC on May 15.

Current Status: Testing and monitoring have been completed.

What to Expect Next: The incident is now closed.
May 14, 22:55 UTC
Monitoring - What Was the Impact: Due to an issue at a CDN vendor, there were issues with content, which also affected playback, player and thumbnails.

Current Status: As of 9:20 p.m. UTC normal performance has been restored.
After a fix was made by the vendor, we have completed removing the earlier DNS workarounds. Testing has also been completed.

What to Expect Next: We are currently monitoring the system.
May 14, 21:27 UTC
Update - What is the Impact:
Some customers may still be seeing issues with thumbnails, and some customers may still see issues with content, however, content for the majority of customers was restored earlier through mitigation steps. However, we are making additional changes to restore full performance.

Current Status:
Earlier today we implemented workarounds to mitigate impact from an issue at an external vendor for CDN/content. These workarounds included DNS changes, which can take some time to propagate, which is why some customers may still be seeing issues with thumbnails and content display.

Within the hour, our external vendor has completed a necessary change. Our next steps will be remove the earlier workarounds to return to normal performance.

What to Expect Next:
We will update after workarounds have been removed and testing completed, or within 1 hour.
May 14, 20:42 UTC
Update - What is the Impact: Playback/content was previously restored for the majority of customers.
- A limited number of customers using tokens for CDN may still experience issues with availability of content.
- Some customers may see that thumbnails have not yet populated in their account -- thumbnails will populate as soon as DNS changes finish propagating.

Current Status: We are in the process of completing additional mitigation steps in collaboration with an external vendor.
We are seeing performance restored for the majority of customers, however, we are working to address remaining items as quickly as possible, specifically for customers using tokens for CDN.

What to Expect Next: The next update will be posted within 1 hour.
May 14, 19:51 UTC
Update - What is the Impact: Playback/content is now restored for the majority of customers.
Customers using tokens may still experience issues with availability of content.

Current Status: Additional mitigation steps have been completed in collaboration with external vendors. We are seeing performance restored for the majority of customers, however, we are working to address remaining items as quickly as possible, specifically for customers using tokens.

What to Expect Next: The next update will be posted within 30 minutes.
May 14, 18:37 UTC
Update - What is the Impact: Inconsistent availability of content for playback and availability of player.

Current Status: Our engineering team has been collaborating with external vendors on resolution and additional mitigation steps. Our teams continue to work to resolve open issues.

What to Expect Next: The next update will be posted within 30 minutes.
May 14, 18:21 UTC
Update - What is the Impact: We are currently working to resolve issues related to content/playback.
Although performance was improved for KMC, KMS and player, we are still working toward full resolution for these and other open issues as our top priority.

Current Status: Our engineering team continues to work as quickly as possible to resolve open items.

What to Expect Next: The next update will be posted within 30 minutes.
May 14, 17:37 UTC
Update - What is the Impact: We are currently investigating issues identified during testing, impacting KMC and Thumbnails.

Current Status: Our engineering team continues to work to resolve open items.

What to Expect Next: The next update will be posted within 30 minutes.
May 14, 17:08 UTC
Identified - What was the Impact: Entries were not playing back. Player were external pages not loading.

Current Status: Our teams have mitigated the issue and are currently testing performance.

What to Expect Next: The next update will be posted within 30 minutes.
May 14, 16:51 UTC
Investigating - What is the Impact: Entries are currently not playing back. Player on external pages is not loading.

Current Status: Our teams are currently investigating.

What to Expect Next: The next update will be posted within 30 minutes.
May 14, 16:35 UTC
May 13, 2021

No incidents reported.

May 12, 2021
Resolved - After normal performance was restored earlier at 12am UTC, monitoring has been completed.
May 12, 00:32 UTC
Monitoring - What was the Impact: Admins with access to the Customer Care Portal ( https://support.kaltura.com ) saw either an error page ("We are down for maintenance") OR misaligned CSS on the portal home page.

Current Status: Normal performance has been restored on the Customer Care Portal.

What to Expect Next: We will continue to monitor before closing the incident in 30 minutes.
May 12, 00:04 UTC
Investigating - What is the Impact: Admins with access to the Customer Care Portal ( https://support.kaltura.com ) may see either an error page ("We are down for maintenance") OR misaligned CSS on the portal home page.

To Create a Case to Customer Care:
- If you are unable to access the portal due to the error page: For "Essential" (S1) issues, you may call our 24/7 helpline:
North America & Worldwide: + 1 800 871 5224
Europe & Middle East: +44 20 3116 7700
Asia-Pacific: +65 31570257
Japan: +81 345405032
- If you are able to access the portal, please continue to submit cases as normal and we will respond within normal SLAs.

Current Status: Our teams are currently investigating.

What to Expect Next: The next update will be posted as soon as additional information is available.
May 11, 23:55 UTC
May 11, 2021
May 10, 2021
Resolved - This incident has been resolved.
May 10, 21:14 UTC
Monitoring - Zoom Support confirmed that the Zoom system experienced an incident on May 6th.
Their status page can be viewed here: https://status.zoom.us/

The Zoom incident caused some recordings to not upload to Kaltura on May 6th.
As a proactive step, Kaltura has re-ingested the Zoom recording entries for that day.

The majority of uploads were completed successfully.
There was a small portion of recordings that were not available from Zoom, and therefore, we were unable to retrieve and upload the recording. If the recording was not available from Zoom, the Entry is displayed in your KMC with “Status = Error”.

For these recordings that were not available from Zoom, you may either manually re-upload a recording file into Kaltura within KMS or KMC.
OR
Please contact Zoom Support directly to determine if they are able to retrieve the recording file for you, and potentially re-submit the file to Kaltura.
May 10, 17:08 UTC
Resolved - What was the Impact: Customers who have the custom module of "Home" enabled were previously unable to access their Mediaspace home page and/or see an error 500 on this page.

Current Status: Our engineering team has resolved the issue and normal performance has been restored.

What to Expect Next: The incident will be closed in 30 minutes after monitoring is completed.
May 10, 15:03 UTC
Identified - What is the Impact: Customers who have the custom module of "Home" enabled are currently unable to access their Mediaspace home page and/or see an error 500 on this page.

Workaround: Open "KMS Admin" and navigate to the "Home Page" module. Disable the module.

Current Status: Our engineering team has identified the root cause and is currently working on resolution.

What to Expect Next: The next update will be posted within 1 hour.
May 10, 14:50 UTC
May 9, 2021

No incidents reported.

May 8, 2021

No incidents reported.

May 7, 2021

No incidents reported.

May 6, 2021

No incidents reported.

May 5, 2021
Resolved - Current Status: Normal performance was restored earlier at 3:16 p.m. UTC, and monitoring has been completed.

What to Expect Next: This incident is now closed.
May 5, 15:58 UTC
Monitoring - What was the Impact: Q&A module on Webcasting was not available.

Current Status: Our team has resolved the issue and restored normal functionality.

What to Expect Next: We are monitoring before closing this incident.
May 5, 15:22 UTC
Investigating - What is the Impact: Q&A module on Webcasting is currently not available.

Current Status: Our team is currently investigating.

What to Expect Next: The next update will be posted within 30 minutes.
May 5, 15:10 UTC
May 4, 2021

No incidents reported.

May 3, 2021
Resolved - What was the Impact: Q&A module on Webcasting was not available.

Current Status: After restoring normal functionality, our team investigated and identified the issue was caused by a change, which created a memory issue in the servers that operate the Q&A module.

What to Expect Next: This incident is now closed.
May 3, 18:18 UTC
Monitoring - What was the Impact: Q&A module on Webcasting was not available.

Current Status: Our team has resolved the temporary issue and restored normal functionality.

What to Expect Next: We are monitoring before closing this incident.
May 3, 17:45 UTC
Investigating - What is the Impact: Q&A module on Webcasting is currently not available.

Current Status: Our team is currently investigating in order to restore functionality.

What to Expect Next: The next update will be posted within 30 minutes.
May 3, 17:38 UTC
May 2, 2021

No incidents reported.

May 1, 2021

No incidents reported.