API issue affecting Playback

Incident Report for Kaltura

Resolved

This incident has been resolved.

Posted Oct 15, 2020 - 16:11 UTC

Monitoring

What was the impact: API affected Playback

Status: we have detected Playback failures, that interrupted Playback service functionality. The Engineering team mitigated the issue, and service is restored to normal.

What to expect next: Issue resolved and we are monitoring.

Posted Oct 15, 2020 - 13:51 UTC

Update

We are continuing to investigate this issue.

Posted Oct 15, 2020 - 13:42 UTC

Investigating

What is the impact: API issue affecting Playback

Status: we have detected Playback failures, and Playback service is not available. The Engineering team is working to solve this issue.

What to expect next: Will update soon with further status

Posted Oct 15, 2020 - 13:38 UTC

This incident affected: Kaltura API and Playback.