Scheduled maintenance is still in progress. We will provide updates as necessary.
Posted Sep 26, 2020 - 11:46 UTC
Scheduled maintenance is currently in progress. We will provide updates as necessary.
Posted Sep 25, 2020 - 14:30 UTC
Upload – In Progress – We received a few reports yesterday from customers and are verifying whether these are expected or require further investigation. However, overall performance is improved. We continue to monitor.
Playback – No Update – Overall performance has returned to normal. We continue to monitor.
Zoom Integration – Resolved – A solution was implemented and the majority of entries that were uploaded before September 21st have been re-processed and are now available to use. If you are still having issues related to Zoom entries please reach out to Customer Care.
Captioning Sync – In Progress – The Captions queue is processing normally, however there was a temporary delay on Thursday, September 24th that is cleared. We are continuing to address Caption audio/video sync issues and working internally and with our partners to implement a solution.
Next update is slated for Monday, September 28th at 10:00AM EST / 2:00PM UTC / 4:00PM CET / 10:00PM SGT.
Posted Sep 25, 2020 - 14:28 UTC
This scheduled maintenance affected: Kaltura REACH (captioning service) (Quality of caption services, Processing Speed).