New – Maintenance – Maintenance work is scheduled for Friday, September 11th at 1AM ET/7AM CET/10AM SGT. Traffic will be shifted during the hour, however, no impact to customers is expected.
Update – Upload – You may experience delays with uploads as well as issues with upload functionality, such as progress bar stuck, error messages and incomplete uploads. Our team has identified the root cause and is working to resolve. To get assistance with a specific entry upload, please reach out to Customer Care with the Entry ID.
Update – Transcoding – Users may experience longer than expected processing time to encode entries that have been successfully uploaded. The root cause has been identified and our engineering team is working on the solution as a top priority.
Update – Webcast Slide Upload – You may experience delays in uploading PPT slides for your webcast event. The root cause have been identified and a fix will be implemented. If you have a scheduled Webcast event that uses PPT slides, please reach to Customer Care for a workaround solution.
Next update is slated for Friday September 11th at 6AM EDT/12:00 CET/6PM SGT.
Posted Sep 10, 2020 - 21:49 UTC
Update
Update – Upload – You may experience delays with uploads as well as issues with upload functionality, such as progress bar stuck, error messages and incomplete uploads. Our team has identified the root cause and is working to resolve. To get assistance with a specific entry upload, please reach out to Customer Care with the Entry ID.
Update – Transcoding – Users may experience longer than expected processing time to encode entries that have been successfully uploaded. The root cause has been identified and our engineering team is working on the solution as a top priority. We will share an ETA when available.
Next update is slated for Thursday, September 10th at 5PM ET/23:00 CET, Friday, September 11th 5AM SGT.
Posted Sep 10, 2020 - 13:53 UTC
In progress
Scheduled maintenance is currently in progress. We will provide updates as necessary.
Posted Sep 10, 2020 - 09:00 UTC
Scheduled
Update - Current Status of Open Issues:
Update – Upload – in the past days you may have experienced problems with upload functionality, such as progress bar stuck, error messages and incomplete uploads. Our team are working to identify the root cause. To get assistance with a specific entry upload, please reach out to Customer Care with the Entry ID.
Update – Transcoding – Users may experience longer than expected processing time to encode entries that have been successfully uploaded. The root cause has been identified and our engineering team is working on the solution as a top priority.
What to expect next – the status page will be updated again on Thursday, September 10 at 2:00PM UTC, 10:00AM EST, 3:00PM London, 10:00PM SGT