West Coast ISP issue

Incident Report for Kaltura

Resolved

Kaltura identified an issue with one of the ISPs in the West Coast datacenter. Traffic was shifted to the East Coast datacenter, until the issue is investigated by the 3rd party vendor.

Posted Feb 05, 2019 - 13:33 UTC

Monitoring

Kaltura has identified an issue.
It is being handled by Kaltura's technical team. The traffic has been switched to secondary data center.
More updates will follow on this page.

Posted Feb 05, 2019 - 11:18 UTC

Investigating

Kaltura is currently investigating an issue with the production environment.
More updates will follow on this page.

Posted Feb 05, 2019 - 11:05 UTC

This incident affected: Kaltura API, Transcoding, Playback, and Kaltura MediaSpace.