KMS upload issue

Incident Report for Kaltura

Resolved

This incident has been resolved.

Posted Nov 09, 2019 - 21:56 UTC

Identified

Kaltura’s technical team has identified an issue with the load balancer clustering mechanism. While working with the load balancer vendor on this issue, it’s been identified as a bug. “Certain configuration parameters used during an SSL handshake can elicit a 'queue stuck' message, causing device queue and resulting with device instability”.
We will work on applying a fix in the nearest time possible.

Posted Nov 09, 2019 - 21:47 UTC

Investigating

We are currently investigating an issue with the upload service.

Posted Nov 09, 2019 - 20:49 UTC