Closed Captions Editor Issue

Incident Report for Kaltura

Resolved

What was the Impact: Users might have experienced issues with Closed Captions Editor not loading.

Current Status: Our engineering team has identified that the issue happened due to the recent release and applied the fix for the related failure.

What next: The issue is resolved and we are closing this incident.

Posted Nov 22, 2022 - 17:46 UTC

Monitoring

What was the Impact: Users might have experienced issues with Closed Captions Editor not loading.

Current Status: Our engineering team has identified that the issue happened due to the recent release and applied the fix for the related failure.

What to Expect: The issue is resolved, we will keep monitoring the behavior during the next hour.

Posted Nov 22, 2022 - 16:49 UTC

Investigating

What is the Issue: users may experience issues with Closed Captions Editor not loading.

Current Status: Our engineering team is in the progress of investigating this issue and analyzing the errors.

What to Expect: The next update will be provided in 30 minutes.

Posted Nov 22, 2022 - 16:17 UTC

This incident affected: Kaltura REACH (captioning service) (Quality of caption services).