What was the Impact: Users might have got an error message while trying to use/access data that was created between Jan’ 5th between 9:00 am to 23:00 pm EST.
Such data could have been: Categories, entries, etc.
For example:
1. If the user would try to add a video to the course in a category, that was created during the mentioned date, then he might get an API error accessing this category. 2. User may have got the error while trying to access/open an entry.
Current Status: Our engineering team confirmed that the restore process of the affected data is completed and the data is available again for a normal operation.
What to Expect Next: This issue is resolved and will be closed on this Status Page. However, if users are still experiencing any issue accessing data, as always, please don't hesitate to please a support ticket with us
Posted Jan 18, 2022 - 09:13 UTC
Identified
What is the Impact:
Users might get an error message while trying to use/access data that was created between Jan’ 5th between 9:00 am to 23:00 PM EST. Such data could be: Categories, entries, etc.
For example:
1. If the user will try to add a video to the course in a category, that was created during the mentioned date, then he might get an API error accessing this category. 2. User may get the error while trying to access/open an entry.
Current Status:
Our engineering team had discovered that this issue was caused due to a specific failure during the server backup process that ran on Jan’8th for the data from the time frame that is mentioned above.
Our engineering team is in progress to run a process to restore the affected data. The process will be completed in the next 24 hours. At the end of this process, the data will be available again for a normal operation.
What to Expect Next: The next update will be in 24 hours, or once the fix process is over — the earlier of the two.