Cloud Migration
Scheduled Maintenance Report for Kaltura
Completed
Update – Upload – in the past days you may have experienced problems with upload functionality, such as progress bar stuck, error messages and incomplete uploads. Our team are working to identify the root cause. To get assistance with a specific entry upload, please reach out to Customer Care with the Entry ID.

Update – Transcoding – Users may experience longer than expected processing time to encode entries that have been successfully uploaded. The root cause has been identified and our engineering team is working on the solution as a top priority.

Our next update is slated for Thursday, September 10th at 5AM ET/11:00 CET/5PM Singapore.
Posted Sep 09, 2020 - 21:05 UTC
Update
Update – Upload – in the past 24 hours some users may have experienced problems with upload functionality, such as progress bar stuck, error messages and incomplete uploads. We have identified the root cause, one optimization was made overnight, and our engineering team will continue to investigate routes to full resolution.

Update – Transcoding – Users may experience longer than expected processing time to encode entries that have been successfully uploaded. The root cause has been identified and our engineering team is working on the solution as a top priority.

What to expect next – the status page will be updated again on Wednesday, September 9th at 5PM ET, 23:00 CET / September 10th 5AM SGT
Posted Sep 09, 2020 - 14:13 UTC
Update
Scheduled maintenance is still in progress. We will provide updates as necessary.
Posted Sep 09, 2020 - 09:09 UTC
Update
Current Status of Open Issues:

Update – Upload – Users might experience upload issues. Issue have been identified and our engineering are working to fix the issue.

Update – Transcoding – Users might experience longer than expected processing time to encode entries.

Update – Pending Uploads – For entries that were uploaded prior to September 8th with status still showing “pending” or “converting”, please reach out to Customer Care.

What to expect next – the status page will be updated again on Wednesday, September 9th at 2:00PM UTC, 10:00AM EST, 3:00PM London, 10:00PM SGT
Posted Sep 09, 2020 - 09:00 UTC
Update
Current Status of Open Issues:

Update – Upload – We experienced few intermittent file upload issues today. Issues have been identified and addressed. Our engineers are closely monitoring the system.

Update – Pending Uploads – For entries that were uploaded prior to September 7th with status still showing “pending” or “converting”, please reach out to Customer Care.

Next update is slated for Wednesday, September 9th at 5AM ET/11:00 CET/5PM Singapore.
Posted Sep 08, 2020 - 21:03 UTC
Update
Update - Current Status of Open Issues:

File Upload – Update – intermittent Issue from today was resolved at 9:45 UTC.

Captioning Performance – Update – Resolved, and the queue is cleared.

Webcast File Upload – Update – a fix has been applied. Should you encounter any issues, please contact Customer Care.

Playback – Resolved. If you have entries that continue to exhibit issues such as buffering, spinning wheel or dark screen, please contact with our Customer Care team.

Next update is Tuesday, September 8th at 5PM ET/23:00 CET, Wednesday, September 9th at 5AM Singapore
Posted Sep 08, 2020 - 14:01 UTC
Update
# What was the impact: KMS Upload, where some users might received an error message: "Oops! Upload failed" upon an attempt to upload a file. In fact at times, retry to upload, could work for them.

# Current Status: Our Engineering team identified the issue and fixed it as of 9:45AM UTC . The issue was a result of Proxy server errors that intermittently caused upload failure.

# What to expect next: This incident is resolved and will be closed now.
Posted Sep 08, 2020 - 10:27 UTC
In progress
Scheduled maintenance is currently in progress. We will provide updates as necessary.
Posted Sep 08, 2020 - 09:10 UTC
Scheduled
Update - Current Status of Open Issues:

File Upload – We encountered intermittent issue with file upload. Our teams are currently investigating.

Captioning performance – Update – Resolved, and the queue is cleared.

Webcast File Upload – Update – a fix has been applied. Should you encounter any issues, please contact Customer Care.

Playback – Resolved. If you have entries that continue to exhibit issues such as buffering, spinning wheel or dark screen, please contact with our Customer Care team.

If you would like to receive updates automatically, please subscribe to notifications by subscribing at https://status.kaltura.com

What to expect next – the status page will be updated again on Tuesday, September 8th at 2:00PM UTC, 10:00AM EST, 3:00PM London, 10:00PM SGT
Posted Sep 08, 2020 - 09:05 UTC
This scheduled maintenance affected: Upload (Upload Speed) and Transcoding.