East Coast DC storage issue
Incident Report for Kaltura
Resolved
The East Coast DC storage issue was resolved. The both sites are active at the moment.
Posted Jul 11, 2019 - 09:51 UTC
Update
We would like to update that the service in the East Coast site has been restored. We will monitor the status there during the next few hours. That site will resume accepting traffic during morning time UTC. Another update will be provided after shifting traffic back.
Posted Jul 10, 2019 - 20:56 UTC
Identified
Today at 06:09 EST Kaltura identified an issue with the storage in East Coast data center.
All traffic was shifted to the second site, so there could be minor transcoding service performance degradation now.
Also backup Live service links pointing to East Coast are not available now.
Posted Jul 10, 2019 - 15:03 UTC
This incident affected: Upload, Transcoding, Import, Live, Analytics, Playback, Network, Kaltura API, Kaltura REACH (captioning service), and Kaltura MediaSpace.