Kaltura identified ISP degredation in our East Coast datacenter and traffic was shifted to the West Coast datacenter. During the incident, Customer hitting the East Cost datacenter experienced 6 minute of service unavailability for mediaspace and live streaming. Period was 19:00-19:06 UTC. The ISP vendor suspects a fiber issue and sent a technician on site.
Posted Feb 06, 2019 - 20:22 UTC
Monitoring
Kaltura identified an issue with one of the ISPs in the East Coast datacenter. It is being handled by Kaltura's technical team. More updates will follow on this page.
Posted Feb 06, 2019 - 20:09 UTC
Investigating
Kaltura is currently investigating an issue with the production environment. More updates will follow on this page.
Posted Feb 06, 2019 - 19:06 UTC
This incident affected: Analytics, Kaltura API, Import, Transcoding, Live, Playback, Kaltura MediaSpace and Kaltura REACH (captioning service) (Quality of caption services).