Zoom Support confirmed that the Zoom system experienced an incident on May 6th.
Their status page can be viewed here: https://status.zoom.us/
The Zoom incident caused some recordings to not upload to Kaltura on May 6th.
As a proactive step, Kaltura has re-ingested the Zoom recording entries for that day.
The majority of uploads were completed successfully.
There was a small portion of recordings that were not available from Zoom, and therefore, we were unable to retrieve and upload the recording. If the recording was not available from Zoom, the Entry is displayed in your KMC with “Status = Error”.
For these recordings that were not available from Zoom, you may either manually re-upload a recording file into Kaltura within KMS or KMC.
Please contact Zoom Support directly to determine if they are able to retrieve the recording file for you, and potentially re-submit the file to Kaltura.