MediaSpace and API degradation

Incident Report for Kaltura

Resolved

The issue has been resolved, the incident is closed.

Posted Feb 15, 2024 - 10:46 UTC

Monitoring

Current Status: An issue that intermittently affected access to MediaSpace and Event Platform has been identified, leading to occasional failures for users trying to access these services. The issue has been resolved, and access to MediaSpace and Event Platform has returned to normal operation with no reported issues.

What to Expect Next: The issue has been resolved, and ongoing monitoring will be conducted.

Posted Feb 15, 2024 - 10:21 UTC

Investigating

What is the issue: We are investigating an issue that users might experience slowness or access failure while using MediaSpace (KMS/KAF) or API.

Current status:
Our engineering team in progress to investigate the root cause.

What to expect next:
we will update during the next hour

Posted Feb 15, 2024 - 09:57 UTC

This incident affected: Kaltura MediaSpace.