Issue with player availability

Incident Report for Kaltura

Resolved

The issue has been resolved. If you have implemented a workaround, please undo and clear the cache.
Posted Jan 02, 2020 - 19:17 UTC

Update

Our 3rd party vendor continues their work to resolve the certificate issue that affects player availability. For an immediate workaround, please contact Kaltura Customer Care.
Posted Jan 02, 2020 - 18:49 UTC

Identified

Our 3rd party vendor is actively working on resolving the certificate issue in order to restore player availability. For an immediate workaround, please contact Kaltura Customer Care.
Posted Jan 02, 2020 - 16:19 UTC

Investigating

We are currently investigating issues related to player availability. Our teams have identified the root cause as related to certificates for a 3rd party vendor. We are working to mitigate it as quickly as possible. Additional updates will follow shortly.
Posted Jan 02, 2020 - 15:37 UTC
This incident affected: Kaltura REACH (captioning service) (Quality of caption services) and Playback.