Intermittent Upload issue

Incident Report for Kaltura

Resolved

What was the impact: Upload job delays were resolved as of ~6:45pm UTC.

Current status: Earlier today, our engineering team cleared delays and restored normal processing. Our engineering team has now completed monitoring

What to expect next: This incident is now closed.

Posted Aug 27, 2020 - 21:22 UTC

Monitoring

What was the impact: Upload job delays are resolved as of ~6:45pm UTC.

Current status: Our engineering team has cleared delays and restored normal processing.

What to expect next: Our team will monitor.

Posted Aug 27, 2020 - 18:52 UTC

Update

What is the impact: Upload jobs are currently delayed and some jobs may appear as stalled in KMS.

Current status: Our engineering team was alerted to upload issues and immediately took action. They are currently working to clear delays and restore normal processing.

What to expect next: Please follow our status page for real-time updates: https://status.kaltura.com/.

Additional updates will be posted within 1 hour.

Posted Aug 27, 2020 - 18:27 UTC

Investigating

Kaltura is currently investigating an issue with the KMS Upload.
More updates will follow on this page.

Posted Aug 27, 2020 - 18:15 UTC