What is the Impact: Admins with access to the Customer Care Portal ( https://support.kaltura.com
) may see either an error page ("We are down for maintenance") OR misaligned CSS on the portal home page.
To Create a Case to Customer Care:
- If you are unable to access the portal due to the error page: For "Essential" (S1) issues, you may call our 24/7 helpline:
North America & Worldwide: + 1 800 871 5224
Europe & Middle East: +44 20 3116 7700
Asia-Pacific: +65 31570257
Japan: +81 345405032
- If you are able to access the portal, please continue to submit cases as normal and we will respond within normal SLAs.
Current Status: Our teams are currently investigating.
What to Expect Next: The next update will be posted as soon as additional information is available.