Issue with Cielo24 captioning service

Incident Report for Kaltura

Resolved

The issue was resolved.

Posted Sep 30, 2019 - 20:00 UTC

Monitoring

A fix has been implemented and Cielo24 are monitoring the results.

Posted Sep 30, 2019 - 17:35 UTC

Update

Cielo24 are investigating unusual intermittent connections to their Portfolio and API. Requests may occasionally time out until the issue is resolved.

Posted Sep 30, 2019 - 15:41 UTC

Identified

We have noticed issue with Cielo24 REACH captioning service. Currently it is being checked with the service provider. Update will follow up here as soon as we have any news.

Posted Sep 30, 2019 - 13:47 UTC

This incident affected: Kaltura REACH (captioning service) (Quality of caption services).