KMS intermittent connection issue

Incident Report for Kaltura

Resolved

We have completed the monitoring. The normal performance was restored.

Posted Oct 02, 2020 - 10:47 UTC

Monitoring

What was the impact: Errors connecting to KMS and KAF. Users might experience intermittent errors when accessing the environment.

Status: Our team has mitigated the issue and the connection was restored. Now the service is functioning.

What to expect next: Please expect another update in an hour.

Posted Oct 02, 2020 - 09:47 UTC

Identified

What was the impact: Errors connecting to KMS and KAF. Users might experience intermittent errors when accessing the environment.

Status: Our team has identified the issue with the connection to KMS and we are working on its mitigation.

What to expect next: We will share more updates as soon as available.

Posted Oct 02, 2020 - 09:30 UTC

Investigating

Kaltura team is currently investigating the KMS intermittent connection issue.

Posted Oct 02, 2020 - 08:50 UTC

This incident affected: Kaltura MediaSpace.