Issue with Cielo24 captioning service

Incident Report for Kaltura

Resolved

The issue was resolved.

Posted Oct 02, 2019 - 17:13 UTC

Update

We are continuing to work on a fix for this issue.

Posted Oct 02, 2019 - 16:31 UTC

Identified

We have noticed issue with Cielo24 REACH captioning service. Currently it is being checked with the service provider. Update will follow up here as soon as we have any news.

Posted Oct 02, 2019 - 16:29 UTC

This incident affected: Kaltura REACH (captioning service) (Quality of caption services).