VOD content playback issue

Incident Report for Kaltura

Resolved

What was the Impact: Playback issues were reported while playing VOD content

Current Status: Our team mitigated the issue and playback functionality restored

What to expect next: Issue resolved and we are closing this incident.

Posted Aug 24, 2022 - 09:51 UTC

Monitoring

What was the Impact: Playback issues were reported while playing VOD content

Current Status: Our team mitigated the issue and playback functionality restored

What to Expect Next: We will keep monitoring for the next hour and then close this incident

Posted Aug 24, 2022 - 09:01 UTC

Investigating

What is the Impact: We are currently experiencing issues with Playback, including KMS and KMC. (playing VOD content)

Current Status: Our engineering team was alerted and is investigating.

What to Expect Next: Next update will be posted in 30 minutes or less.

Posted Aug 24, 2022 - 08:49 UTC

This incident affected: Playback.