Customer Care Portal availability

Incident Report for Kaltura

Resolved

We would like to share that the issue with logging in to the Customer Care Portal is resolved. All users are able to access it and create cases for Kaltura Customer Care.

Posted Jun 26, 2020 - 09:00 UTC

Update

We are continuing to investigate this issue.

Posted Jun 26, 2020 - 08:32 UTC

Investigating

Kaltura Customer Care Portal can be unavailable for the subset of Customers. The Team is working to isolate a performance degradation issue.

Posted Jun 26, 2020 - 07:43 UTC

This incident affected: Documentation and Customer Care Platforms.