API, Upload and Playback degradation

Incident Report for Kaltura

Resolved

The issue has been resolved and we are closing this incident.

Posted Jul 02, 2025 - 20:00 UTC

Update

We are continuing to monitor for any further issues.

Posted Jul 02, 2025 - 14:25 UTC

Monitoring

A fix has been implemented and we are monitoring the results.

Posted Jul 02, 2025 - 14:21 UTC

Investigating

We are investigating an issue that users might experience intermittent slowness or failure while using the API, Upload, slow transcoding or Playback. Our engineering team is in progress with this issue investigation to identify the root cause and implement a solution as the top priority, and will provide an update in the next 60 minutes

Posted Jul 02, 2025 - 14:11 UTC

This incident affected: Kaltura API, Transcoding, Live, Playback and Upload (Upload Process).