Issue with Cielo24 plugin and new KMS/KAF

Incident Report for Kaltura

Resolved

Our technical teams deployed the hot-fix, monitored the service and didn't find any issues.
Therefore, the incident is now marked as resolved.

Posted Jul 09, 2018 - 15:22 UTC

Identified

There is an issue with Cielo24 plugin causing the player to disappear from showing as expected while playing a video in new KMS/KAF version. As a fast workaround - plugin can be removed from the player. Our R&D department is checking the issue right now. More updates will follow on this page.

Posted Jul 09, 2018 - 10:35 UTC

Investigating

Kaltura is currently investigating an issue with the production environment.
More updates will follow on this page.

Posted Jul 09, 2018 - 08:53 UTC

This incident affected: Kaltura API and Kaltura MediaSpace.