Index database issue in West Coast DC
Incident Report for Kaltura
Resolved
This incident has been resolved.
Posted Oct 08, 2019 - 06:52 UTC
Monitoring
Kaltura's engineers have identified a bug in the index database service and already deployed a code fix. The bug affected system performance, which was mitigated by switching to a stand-by cluster.
Kaltura will keep monitoring the service in the following 12 hours, before resolving this incident completely.
As of now, all services are functioning normally from both data centers.
Posted Oct 07, 2019 - 21:03 UTC
Identified
Kaltura’s engineers identified an issue with the index database servers in the West Coast data center. Service was switched to backup servers for a quick remedy. The service was restored at 5:23 pm UTC and is now fully operational, on both data centers.
We are still checking the root cause of the issue.
Posted Oct 07, 2019 - 19:16 UTC
Update
Our technical team is still investigating the issue. Only West Coast datacenter is affected, therefore, as a temporary remedy, the traffic is shifted to East Coast.
Updates will follow up as soon as we have more information.
Posted Oct 07, 2019 - 17:16 UTC
Update
We are continuing to investigate this issue.
Posted Oct 07, 2019 - 16:54 UTC
Investigating
Kaltura is currently investigating an issue with the production environment.
More updates will follow on this page.
Posted Oct 07, 2019 - 16:51 UTC
This incident affected: Upload, Live, Kaltura API, and Kaltura MediaSpace.