The transcoding process is taking longer to complete

Incident Report for Kaltura

Resolved

What was the issue: The transcoding process was taking longer to complete.

Current Status: The transcoding performance is restored and we will be closing this incident.

Posted Nov 02, 2022 - 20:59 UTC

Monitoring

The transcoding performance has been restored. We will share an additional update in 2 hours.

What was the issue: The transcoding process was taking longer to complete.

Posted Nov 02, 2022 - 19:05 UTC

Investigating

What is the issue: We are investigating customers' reports of the transcoding process taking longer time to complete.

Current Status: We identified the increased queue for transcoding and identified and isolated the issue. The transcoding performance should improve in 15 minutes.

What next: The next update will be posted in 30 minutes.

Posted Nov 02, 2022 - 18:38 UTC

This incident affected: Transcoding.