Customer Care Case Portal on Sunday, June 21

Scheduled Maintenance Report for Kaltura

Completed

The scheduled maintenance has been completed.

Posted Jun 21, 2020 - 04:03 UTC

In progress

Scheduled maintenance is currently in progress. We will provide updates as necessary.

Posted Jun 21, 2020 - 02:00 UTC

Scheduled

On Sunday, June 21, between 2 am - 4 am UTC (Saturday 10 pm - 11:59 pm EDT), the vendor for our Customer Care Portal will be conducting scheduled maintenance. During this time, our Kaltura customers will be unable to create new support cases and our team will be unable to respond to existing cases.

For Severity 1 issues that require immediate response, please call for telephone support. Otherwise, please submit any new inquiries via the Portal after 4 am UTC on Sunday.

Posted Jun 19, 2020 - 16:17 UTC

This scheduled maintenance affected: Documentation and Customer Care Platforms.