What was the Issue: users were experiencing issues with the recordings in Kaltura Virtual Meeting Rooms.
Current Status: the issue is resolved and we are closing the incident.
Posted Jun 14, 2023 - 08:56 UTC
Update
AWS has identified the root cause and deployed a fix to resolve this issue, therefore the reported issues been resolved. All services are fully operational.
We will keep actively monitoring the system during the next 24 hours for any changes.
Posted Jun 13, 2023 - 21:40 UTC
Monitoring
A fix has been implemented and we are monitoring the results.
Posted Jun 13, 2023 - 20:50 UTC
Identified
Due to service degradation in AWS, we are experiencing issues with the recordings in Kaltura Virtual Meeting Rooms.
We will provide an update regarding this issue within an hour.
Posted Jun 13, 2023 - 20:45 UTC
This incident affected: Kaltura Webinars, Virtual Classroom and Meetings (Recording, Kaltura Meetings).