Player v7
Incident Report for Kaltura
Current Status: Monitoring has been completed. Service is operating normally since 5:28 p.m. UTC.

What to Expect Next: This post is now closed.
Posted Jul 22, 2021 - 18:10 UTC
What was the Impact: Player v7 was not loading in some KMCs and embeds. Player v7 is now performing normally.

Current Status: The previous issue has been resolved and normal performance has been verified.

What to Expect Next: We are continuing to monitor before closing this post.
Posted Jul 22, 2021 - 17:36 UTC
What is the Impact: Player v7 is partially not available within KMC and embeds. v7 Player will either not load or return 500 error pages. (Player v2 is not affected and is operating normally.)

Current Status: Our engineering team was alerted immediately and is currently working to resolve as quickly as possible.

What to Expect Next: The next update will be posted in 1 hour or less.
Posted Jul 22, 2021 - 17:23 UTC
This incident affected: Playback.