Latency loading applications

Incident Report for Kaltura

Resolved

Further monitoring has verified that the issue was resolved earlier at 16:14 UTC.
Posted Jan 07, 2021 - 16:54 UTC

Monitoring

Current Status: The root cause was identified and a solution applied.

What to Expect: We are monitoring and currently observing that normal performance has been restored. We will continue to monitor.
Posted Jan 07, 2021 - 16:14 UTC

Investigating

What is the impact: users may see latency when loading applications such as KMS/KAF and Player. Users may also see latency on API responses.

Current Status: Our teams were alerted and are currently investigating root cause.

What to Expect: The next update will be posted within 30 minutes.
Posted Jan 07, 2021 - 15:50 UTC
This incident affected: Kaltura API and Kaltura MediaSpace.