{
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Our engineering team is in progress with this issue investigation to identify the root cause and implement a solution as the top priority, and will provide an update in the next 60 minutes","created_at":"2026-07-16T08:27:32.669Z","wants_twitter_update":false,"twitter_updated_at":null,"updated_at":"2026-07-16T08:27:32.669Z","display_at":"2026-07-16T08:27:32.669Z","deliver_notifications":true,"tweet_id":null,"id":"65f5qmqwgz6h","incident_id":"rwdhgpfblvhn","custom_tweet":null,"affected_components":[{"code":"d8dx65s82pql","name":"Kaltura API","old_status":"operational","new_status":"partial_outage"},{"code":"3f8pg9cdqkm9","name":"Live","old_status":"operational","new_status":"operational"},{"code":"565j849wwmp4","name":"Kaltura MediaSpace","old_status":"operational","new_status":"operational"},{"code":"8dr772sbp4lv","name":"Playback","old_status":"operational","new_status":"partial_outage"},{"code":"2zfb3f4rtjwl","name":"Kaltura Management Console (KMC)","old_status":"operational","new_status":"operational"},{"code":"z71xpmcbvvh8","name":"Kaltura Webinars, Virtual Classroom and Meetings - Platform Access","old_status":"operational","new_status":"partial_outage"},{"code":"v8w5k4c7c8s7","name":"Kaltura Webinars, Virtual Classroom and Meetings - Video Conferencing Features","old_status":"operational","new_status":"partial_outage"}]}],"postmortem_body":null,"postmortem_body_last_updated_at":null,"postmortem_ignored":false,"postmortem_published_at":null,"postmortem_notified_subscribers":false,"postmortem_notified_twitter":false,"components":[{"status":"operational","name":"Platform Access","created_at":"2022-06-20T12:39:29.290Z","updated_at":"2026-07-16T08:44:56.465Z","position":1,"description":null,"showcase":false,"start_date":"2022-06-20T00:00:00.000Z","id":"z71xpmcbvvh8","page_id":"ft553fk9czmh","group_id":"xgpjg5j5n64x"},{"status":"operational","name":"Kaltura API","created_at":"2017-05-28T06:48:09.676Z","updated_at":"2026-07-16T08:44:56.483Z","position":2,"description":null,"showcase":false,"start_date":null,"id":"d8dx65s82pql","page_id":"ft553fk9czmh","group_id":null},{"status":"operational","name":"Video Conferencing Features","created_at":"2022-06-20T12:40:02.854Z","updated_at":"2026-07-16T08:44:56.502Z","position":2,"description":null,"showcase":false,"start_date":"2022-06-20T00:00:00.000Z","id":"v8w5k4c7c8s7","page_id":"ft553fk9czmh","group_id":"xgpjg5j5n64x"},{"status":"operational","name":"Live","created_at":"2017-05-28T06:51:10.943Z","updated_at":"2025-12-05T09:26:40.790Z","position":6,"description":null,"showcase":false,"start_date":null,"id":"3f8pg9cdqkm9","page_id":"ft553fk9czmh","group_id":null},{"status":"operational","name":"Playback","created_at":"2017-05-28T06:51:38.428Z","updated_at":"2026-07-16T08:44:56.519Z","position":7,"description":null,"showcase":false,"start_date":null,"id":"8dr772sbp4lv","page_id":"ft553fk9czmh","group_id":null},{"status":"operational","name":"Kaltura Management Console (KMC)","created_at":"2021-05-26T20:52:33.801Z","updated_at":"2025-12-05T09:26:40.830Z","position":8,"description":null,"showcase":false,"start_date":"2021-05-26T00:00:00.000Z","id":"2zfb3f4rtjwl","page_id":"ft553fk9czmh","group_id":null},{"status":"operational","name":"Kaltura MediaSpace","created_at":"2017-05-28T06:51:26.919Z","updated_at":"2025-12-05T09:26:40.849Z","position":9,"description":null,"showcase":false,"start_date":null,"id":"565j849wwmp4","page_id":"ft553fk9czmh","group_id":null}]},{"name":"Customer Care Portal - Ticket Creation (Kaltura-Facing)","status":"resolved","created_at":"2026-05-04T20:22:56.971Z","updated_at":"2026-05-06T20:22:49.548Z","monitoring_at":"2026-05-05T13:01:13.302Z","resolved_at":"2026-05-06T20:22:49.527Z","impact":"minor","shortlink":"https://stspg.io/jqgzbyns9vcw","scheduled_for":null,"scheduled_until":null,"scheduled_remind_prior":false,"scheduled_reminded_at":null,"impact_override":null,"scheduled_auto_in_progress":false,"scheduled_auto_completed":false,"metadata":{},"started_at":"2026-05-04T20:22:56.966Z","reminder_intervals":null,"id":"t0g6c13knf4k","page_id":"ft553fk9czmh","incident_updates":[{"status":"resolved","body":"This incident has been resolved.","created_at":"2026-05-06T20:22:49.527Z","wants_twitter_update":false,"twitter_updated_at":null,"updated_at":"2026-05-06T20:22:49.527Z","display_at":"2026-05-06T20:22:49.527Z","deliver_notifications":false,"tweet_id":null,"id":"13hfk0sqlyyw","incident_id":"t0g6c13knf4k","custom_tweet":null,"affected_components":[{"code":"61n226mgb0hl","name":"Documentation and Customer Care Platforms","old_status":"operational","new_status":"operational"}]},{"status":"monitoring","body":"The issue with incoming tickets was resolved at approximately 5:50pm ET on May 4th.  We have been continuing to make adjustments to tickets that came in during a specific time window yesterday that did not have the correct configurations.  We will continue to monitor the situation throughout the day, but there should be no further issues.  Thank you for your patience and collaboration with us.","created_at":"2026-05-05T13:01:13.302Z","wants_twitter_update":false,"twitter_updated_at":null,"updated_at":"2026-05-05T13:01:13.302Z","display_at":"2026-05-05T13:01:13.302Z","deliver_notifications":true,"tweet_id":null,"id":"cvgqnzzmc2gq","incident_id":"t0g6c13knf4k","custom_tweet":null,"affected_components":[{"code":"61n226mgb0hl","name":"Documentation and Customer Care Platforms","old_status":"degraded_performance","new_status":"operational"}]},{"status":"identified","body":"We are currently remediating an issue with support ticket flow internal to Kaltura, after ticket creation in the Customer Care portal.  Ticket flow and responses may have degraded performance, our engineers are actively working on the issue.  If you need immediate assistance, live support chat in the portal and support hotlines are working as normal.  We apologize for the inconvenience as continue work this issue.","created_at":"2026-05-04T21:26:23.398Z","wants_twitter_update":false,"twitter_updated_at":null,"updated_at":"2026-05-04T21:26:23.398Z","display_at":"2026-05-04T21:26:23.398Z","deliver_notifications":true,"tweet_id":null,"id":"pw6982wfk3rb","incident_id":"t0g6c13knf4k","custom_tweet":null,"affected_components":[{"code":"61n226mgb0hl","name":"Documentation and Customer Care Platforms","old_status":"degraded_performance","new_status":"degraded_performance"}]},{"status":"investigating","body":"We are currently investigating an issue with support ticket flow internal to Kaltura, after ticket creation in the Customer Care portal.  Ticket flow and responses may have degraded performance, our engineers are investigating the issue.  If you need immediate assistance, live support chat in the portal and support hotlines are working as normal.  We apologize for the inconvenience as we investigate and remediate this issue.","created_at":"2026-05-04T20:22:57.041Z","wants_twitter_update":false,"twitter_updated_at":null,"updated_at":"2026-05-04T20:22:57.041Z","display_at":"2026-05-04T20:22:57.041Z","deliver_notifications":true,"tweet_id":null,"id":"xzbvs3dqnxpr","incident_id":"t0g6c13knf4k","custom_tweet":null,"affected_components":[{"code":"61n226mgb0hl","name":"Documentation and Customer Care Platforms","old_status":"operational","new_status":"degraded_performance"}]}],"postmortem_body":null,"postmortem_body_last_updated_at":null,"postmortem_ignored":false,"postmortem_published_at":null,"postmortem_notified_subscribers":false,"postmortem_notified_twitter":false,"components":[{"status":"operational","name":"Documentation and Customer Care Platforms","created_at":"2020-06-19T16:12:55.912Z","updated_at":"2026-09-16T17:05:42.605Z","position":14,"description":null,"showcase":false,"start_date":null,"id":"61n226mgb0hl","page_id":"ft553fk9czmh","group_id":null}]},{"name":"Analytics Degradation","status":"resolved","created_at":"2026-03-03T21:32:17.545Z","updated_at":"2026-03-04T07:04:17.357Z","monitoring_at":"2026-03-03T21:57:48.200Z","resolved_at":"2026-03-04T07:04:17.340Z","impact":"minor","shortlink":"https://stspg.io/j77nwzrf2td5","scheduled_for":null,"scheduled_until":null,"scheduled_remind_prior":false,"scheduled_reminded_at":null,"impact_override":null,"scheduled_auto_in_progress":false,"scheduled_auto_completed":false,"metadata":{},"started_at":"2026-03-03T21:32:17.539Z","reminder_intervals":null,"id":"yst685x76dk1","page_id":"ft553fk9czmh","incident_updates":[{"status":"resolved","body":"The issue has been resolved and we are closing this incident.","created_at":"2026-03-04T07:04:17.340Z","wants_twitter_update":false,"twitter_updated_at":null,"updated_at":"2026-03-04T07:04:17.340Z","display_at":"2026-03-04T07:04:17.340Z","deliver_notifications":true,"tweet_id":null,"id":"4yn7fy3wcyhc","incident_id":"yst685x76dk1","custom_tweet":null,"affected_components":[{"code":"1n8lysjh9lf0","name":"Analytics","old_status":"degraded_performance","new_status":"operational"}]},{"status":"monitoring","body":"A fix has been implemented and we are monitoring the results.","created_at":"2026-03-03T21:57:48.200Z","wants_twitter_update":false,"twitter_updated_at":null,"updated_at":"2026-03-03T21:57:48.200Z","display_at":"2026-03-03T21:57:48.200Z","deliver_notifications":true,"tweet_id":null,"id":"1kjs8pl9jth8","incident_id":"yst685x76dk1","custom_tweet":null,"affected_components":[{"code":"1n8lysjh9lf0","name":"Analytics","old_status":"degraded_performance","new_status":"degraded_performance"}]},{"status":"identified","body":"The issue has been identified and a fix is being implemented.","created_at":"2026-03-03T21:55:33.729Z","wants_twitter_update":false,"twitter_updated_at":null,"updated_at":"2026-03-03T21:55:33.729Z","display_at":"2026-03-03T21:55:33.729Z","deliver_notifications":true,"tweet_id":null,"id":"1p52y9d5bq6z","incident_id":"yst685x76dk1","custom_tweet":null,"affected_components":[{"code":"1n8lysjh9lf0","name":"Analytics","old_status":"degraded_performance","new_status":"degraded_performance"}]},{"status":"investigating","body":"We are investigating an issue that users might experience slowness or failure to retrieve data when accessing Analytics. Our engineering team is in progress with this issue investigation to identify the root cause and implement a solution as the top priority and will provide an update in the next 60 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Customers who broadcast to both primary and secondary should not be impacted.  Kaltura engineers are working to fully resolve the impacted live components.","created_at":"2025-10-20T20:26:14.291Z","wants_twitter_update":false,"twitter_updated_at":null,"updated_at":"2025-10-20T20:26:14.291Z","display_at":"2025-10-20T20:26:14.291Z","deliver_notifications":true,"tweet_id":null,"id":"4rnq5jr7l2jd","incident_id":"qjgnyxb35ddc","custom_tweet":null,"affected_components":[{"code":"s1t4w27ndq3x","name":"Transcoding","old_status":"operational","new_status":"operational"},{"code":"3f8pg9cdqkm9","name":"Live","old_status":"operational","new_status":"degraded_performance"},{"code":"l3zq3tf76zpw","name":"Kaltura REACH (captioning service) - Processing Speed","old_status":"operational","new_status":"operational"},{"code":"v8w5k4c7c8s7","name":"Kaltura Webinars, Virtual Classroom and Meetings - Video Conferencing Features","old_status":"operational","new_status":"operational"},{"code":"mvb9j0k85rn5","name":"Kaltura Webinars, Virtual Classroom and Meetings - Recording","old_status":"operational","new_status":"operational"},{"code":"gc7kcngbfxyh","name":"Kaltura Webinars, Virtual Classroom and Meetings - Kaltura Meetings","old_status":"operational","new_status":"operational"}]},{"status":"monitoring","body":"The affected services have been restored, and we are monitoring system performance to ensure continued stability.","created_at":"2025-10-20T10:14:46.714Z","wants_twitter_update":false,"twitter_updated_at":null,"updated_at":"2025-10-20T10:14:46.714Z","display_at":"2025-10-20T10:14:46.714Z","deliver_notifications":true,"tweet_id":null,"id":"s5qvn306ld0d","incident_id":"qjgnyxb35ddc","custom_tweet":null,"affected_components":[{"code":"s1t4w27ndq3x","name":"Transcoding","old_status":"partial_outage","new_status":"operational"},{"code":"l3zq3tf76zpw","name":"Kaltura REACH (captioning service) - Processing Speed","old_status":"partial_outage","new_status":"operational"},{"code":"v8w5k4c7c8s7","name":"Kaltura Webinars, Virtual Classroom and Meetings - Video Conferencing Features","old_status":"partial_outage","new_status":"operational"},{"code":"mvb9j0k85rn5","name":"Kaltura Webinars, Virtual Classroom and Meetings - Recording","old_status":"partial_outage","new_status":"operational"},{"code":"gc7kcngbfxyh","name":"Kaltura Webinars, Virtual Classroom and Meetings - Kaltura Meetings","old_status":"partial_outage","new_status":"operational"}]},{"status":"identified","body":"At the moment, Kaltura is evaluating the impact of the AWS-wide outage. We are seeing delays in transcription and transcoding jobs, and in addition, KME is being impacted—specifically in the recording, chat, polls, and whiteboard features.\nAWS has reported significant signs of recovery, and most requests are now succeeding, although they are still working through a backlog of queued requests. We are closely monitoring the situation and will continue to provide updates as more information becomes available.","created_at":"2025-10-20T09:49:49.029Z","wants_twitter_update":false,"twitter_updated_at":null,"updated_at":"2025-10-20T09:49:49.029Z","display_at":"2025-10-20T09:49:49.029Z","deliver_notifications":true,"tweet_id":null,"id":"y61327yc7t5v","incident_id":"qjgnyxb35ddc","custom_tweet":null,"affected_components":[{"code":"s1t4w27ndq3x","name":"Transcoding","old_status":"operational","new_status":"partial_outage"},{"code":"l3zq3tf76zpw","name":"Kaltura REACH (captioning service) - Processing Speed","old_status":"operational","new_status":"partial_outage"},{"code":"v8w5k4c7c8s7","name":"Kaltura Webinars, Virtual Classroom and Meetings - Video Conferencing Features","old_status":"operational","new_status":"partial_outage"},{"code":"mvb9j0k85rn5","name":"Kaltura Webinars, Virtual Classroom and Meetings - Recording","old_status":"operational","new_status":"partial_outage"},{"code":"gc7kcngbfxyh","name":"Kaltura Webinars, Virtual Classroom and Meetings - 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Our engineering team is in progress with this issue investigation to identify the root cause and implement a solution as the top priority and will provide an update in the next 60 minutes.","created_at":"2025-09-15T17:55:27.775Z","wants_twitter_update":false,"twitter_updated_at":null,"updated_at":"2025-09-15T17:56:40.010Z","display_at":"2025-09-15T17:55:27.000Z","deliver_notifications":true,"tweet_id":null,"id":"429g8dstq4sb","incident_id":"v6dcbq87ytf8","custom_tweet":null,"affected_components":[{"code":"3f8pg9cdqkm9","name":"Live","old_status":"operational","new_status":"degraded_performance"}]}],"postmortem_body":null,"postmortem_body_last_updated_at":null,"postmortem_ignored":false,"postmortem_published_at":null,"postmortem_notified_subscribers":false,"postmortem_notified_twitter":false,"components":[{"status":"operational","name":"Live","created_at":"2017-05-28T06:51:10.943Z","updated_at":"2025-12-05T09:26:40.790Z","position":6,"description":null,"showcase":false,"start_date":null,"id":"3f8pg9cdqkm9","page_id":"ft553fk9czmh","group_id":null}]},{"name":"Kaltura Virtual Classroom/Virtual Meetings - Partial Outage","status":"resolved","created_at":"2025-08-05T14:57:47.587Z","updated_at":"2025-08-06T04:00:51.687Z","monitoring_at":"2025-08-06T02:14:30.834Z","resolved_at":"2025-08-06T04:00:51.668Z","impact":"major","shortlink":"https://stspg.io/zb9cq4xqrrdk","scheduled_for":null,"scheduled_until":null,"scheduled_remind_prior":false,"scheduled_reminded_at":null,"impact_override":null,"scheduled_auto_in_progress":false,"scheduled_auto_completed":false,"metadata":{},"started_at":"2025-08-05T14:57:47.580Z","reminder_intervals":null,"id":"dg0rtwmg7sfk","page_id":"ft553fk9czmh","incident_updates":[{"status":"resolved","body":"The issue has been resolved and we are closing this incident.","created_at":"2025-08-06T04:00:51.668Z","wants_twitter_update":false,"twitter_updated_at":null,"updated_at":"2025-08-06T04:00:51.668Z","display_at":"2025-08-06T04:00:51.668Z","deliver_notifications":true,"tweet_id":null,"id":"69ld7jwmwhy0","incident_id":"dg0rtwmg7sfk","custom_tweet":null,"affected_components":[{"code":"gc7kcngbfxyh","name":"Kaltura Webinars, Virtual Classroom and Meetings - Kaltura Meetings","old_status":"partial_outage","new_status":"operational"}]},{"status":"monitoring","body":"A fix has been implemented, and we are monitoring the results.","created_at":"2025-08-06T02:14:30.834Z","wants_twitter_update":false,"twitter_updated_at":null,"updated_at":"2025-08-06T02:14:30.834Z","display_at":"2025-08-06T02:14:30.834Z","deliver_notifications":true,"tweet_id":null,"id":"rzd0j9dxw3pm","incident_id":"dg0rtwmg7sfk","custom_tweet":null,"affected_components":[{"code":"gc7kcngbfxyh","name":"Kaltura Webinars, Virtual Classroom and Meetings - Kaltura Meetings","old_status":"partial_outage","new_status":"partial_outage"}]},{"status":"identified","body":"A resolution is currently being implemented.  We will continue to share updates as the process progresses and the incident is fully resolved.","created_at":"2025-08-06T01:43:21.271Z","wants_twitter_update":false,"twitter_updated_at":null,"updated_at":"2025-08-06T01:43:21.271Z","display_at":"2025-08-06T01:43:21.271Z","deliver_notifications":true,"tweet_id":null,"id":"zt5jx4734hmn","incident_id":"dg0rtwmg7sfk","custom_tweet":null,"affected_components":[{"code":"gc7kcngbfxyh","name":"Kaltura Webinars, Virtual Classroom and Meetings - Kaltura Meetings","old_status":"partial_outage","new_status":"partial_outage"}]},{"status":"identified","body":"Our engineers have identified the issue and a resolution is being implemented.  We will continue to share updates as the process moves forward and the incident becomes fully resolved.","created_at":"2025-08-05T19:44:04.098Z","wants_twitter_update":false,"twitter_updated_at":null,"updated_at":"2025-08-05T19:44:04.098Z","display_at":"2025-08-05T19:44:04.098Z","deliver_notifications":true,"tweet_id":null,"id":"mn93zchccll7","incident_id":"dg0rtwmg7sfk","custom_tweet":null,"affected_components":[{"code":"gc7kcngbfxyh","name":"Kaltura Webinars, Virtual Classroom and Meetings - Kaltura Meetings","old_status":"partial_outage","new_status":"partial_outage"}]},{"status":"investigating","body":"Our engineering team is continuing to investigate this issue and is working to implement a solution.","created_at":"2025-08-05T16:30:49.725Z","wants_twitter_update":false,"twitter_updated_at":null,"updated_at":"2025-08-05T16:30:49.725Z","display_at":"2025-08-05T16:30:49.725Z","deliver_notifications":true,"tweet_id":null,"id":"rtj15p397k46","incident_id":"dg0rtwmg7sfk","custom_tweet":null,"affected_components":[{"code":"gc7kcngbfxyh","name":"Kaltura Webinars, Virtual Classroom and Meetings - Kaltura Meetings","old_status":"partial_outage","new_status":"partial_outage"}]},{"status":"investigating","body":"We are investigating partial service interruptions that users might experience when trying to access Virtual Classroom/Virtual Meetings services.  Components affected are polls, chat, and whiteboard tools within the virtual classroom/virtual meeting room.  Event Platform Chat and Collaboration tools are NOT affected.\n\nOur engineering team is in progress with this issue investigation to identify the root cause and implement a solution as the top priority, and will provide an update in the next 60 minutes.","created_at":"2025-08-05T14:57:47.662Z","wants_twitter_update":false,"twitter_updated_at":null,"updated_at":"2025-08-05T14:57:47.662Z","display_at":"2025-08-05T14:57:47.662Z","deliver_notifications":true,"tweet_id":null,"id":"g62lzwz1kbf0","incident_id":"dg0rtwmg7sfk","custom_tweet":null,"affected_components":[{"code":"gc7kcngbfxyh","name":"Kaltura Webinars, Virtual Classroom and Meetings - Kaltura Meetings","old_status":"operational","new_status":"partial_outage"}]}],"postmortem_body":null,"postmortem_body_last_updated_at":null,"postmortem_ignored":false,"postmortem_published_at":null,"postmortem_notified_subscribers":false,"postmortem_notified_twitter":false,"components":[{"status":"operational","name":"Kaltura Meetings","created_at":"2022-10-31T13:50:06.235Z","updated_at":"2025-10-20T10:14:46.684Z","position":6,"description":null,"showcase":false,"start_date":"2022-10-31T00:00:00.000Z","id":"gc7kcngbfxyh","page_id":"ft553fk9czmh","group_id":"xgpjg5j5n64x"}]},{"name":"API, Upload and Playback degradation","status":"resolved","created_at":"2025-07-02T14:11:34.998Z","updated_at":"2025-07-02T20:00:28.539Z","monitoring_at":"2025-07-02T14:21:47.336Z","resolved_at":"2025-07-02T20:00:28.519Z","impact":"minor","shortlink":"https://stspg.io/nyv0225nn971","scheduled_for":null,"scheduled_until":null,"scheduled_remind_prior":false,"scheduled_reminded_at":null,"impact_override":null,"scheduled_auto_in_progress":false,"scheduled_auto_completed":false,"metadata":{},"started_at":"2025-07-02T14:11:34.988Z","reminder_intervals":null,"id":"8kfwhx4ss9fp","page_id":"ft553fk9czmh","incident_updates":[{"status":"resolved","body":"The issue has been resolved and we are closing this incident.","created_at":"2025-07-02T20:00:28.519Z","wants_twitter_update":false,"twitter_updated_at":null,"updated_at":"2025-07-02T20:00:28.519Z","display_at":"2025-07-02T20:00:28.519Z","deliver_notifications":true,"tweet_id":null,"id":"941tx3dkz2pp","incident_id":"8kfwhx4ss9fp","custom_tweet":null,"affected_components":[{"code":"d8dx65s82pql","name":"Kaltura API","old_status":"operational","new_status":"operational"},{"code":"s1t4w27ndq3x","name":"Transcoding","old_status":"operational","new_status":"operational"},{"code":"3f8pg9cdqkm9","name":"Live","old_status":"operational","new_status":"operational"},{"code":"8dr772sbp4lv","name":"Playback","old_status":"operational","new_status":"operational"},{"code":"6m5msvsstjxh","name":"Upload - Upload Process","old_status":"operational","new_status":"operational"}]},{"status":"monitoring","body":"We are continuing to monitor for any further issues.","created_at":"2025-07-02T14:25:25.092Z","wants_twitter_update":false,"twitter_updated_at":null,"updated_at":"2025-07-02T14:25:25.092Z","display_at":"2025-07-02T14:25:25.092Z","deliver_notifications":true,"tweet_id":null,"id":"vh7w7fv94g7q","incident_id":"8kfwhx4ss9fp","custom_tweet":null,"affected_components":[{"code":"d8dx65s82pql","name":"Kaltura API","old_status":"degraded_performance","new_status":"operational"},{"code":"s1t4w27ndq3x","name":"Transcoding","old_status":"operational","new_status":"operational"},{"code":"3f8pg9cdqkm9","name":"Live","old_status":"operational","new_status":"operational"},{"code":"8dr772sbp4lv","name":"Playback","old_status":"operational","new_status":"operational"},{"code":"6m5msvsstjxh","name":"Upload - Upload Process","old_status":"degraded_performance","new_status":"operational"}]},{"status":"monitoring","body":"A fix has been implemented and we are monitoring the results.","created_at":"2025-07-02T14:21:47.336Z","wants_twitter_update":false,"twitter_updated_at":null,"updated_at":"2025-07-02T14:21:47.336Z","display_at":"2025-07-02T14:21:47.336Z","deliver_notifications":true,"tweet_id":null,"id":"9tww02gpxwsx","incident_id":"8kfwhx4ss9fp","custom_tweet":null,"affected_components":[{"code":"d8dx65s82pql","name":"Kaltura API","old_status":"degraded_performance","new_status":"degraded_performance"},{"code":"s1t4w27ndq3x","name":"Transcoding","old_status":"operational","new_status":"operational"},{"code":"3f8pg9cdqkm9","name":"Live","old_status":"operational","new_status":"operational"},{"code":"8dr772sbp4lv","name":"Playback","old_status":"operational","new_status":"operational"},{"code":"6m5msvsstjxh","name":"Upload - Upload Process","old_status":"degraded_performance","new_status":"degraded_performance"}]},{"status":"investigating","body":"We are investigating an issue that users might experience intermittent slowness or failure while using the API, Upload, slow transcoding or Playback. Our engineering team is in progress with this issue investigation to identify the root cause and implement a solution as the top priority, and will provide an update in the next 60 minutes","created_at":"2025-07-02T14:11:35.116Z","wants_twitter_update":false,"twitter_updated_at":null,"updated_at":"2025-07-02T14:11:35.116Z","display_at":"2025-07-02T14:11:35.116Z","deliver_notifications":true,"tweet_id":null,"id":"gf90w89vx7z5","incident_id":"8kfwhx4ss9fp","custom_tweet":null,"affected_components":[{"code":"d8dx65s82pql","name":"Kaltura API","old_status":"operational","new_status":"degraded_performance"},{"code":"s1t4w27ndq3x","name":"Transcoding","old_status":"operational","new_status":"operational"},{"code":"3f8pg9cdqkm9","name":"Live","old_status":"operational","new_status":"operational"},{"code":"8dr772sbp4lv","name":"Playback","old_status":"operational","new_status":"operational"},{"code":"6m5msvsstjxh","name":"Upload - Upload Process","old_status":"operational","new_status":"degraded_performance"}]}],"postmortem_body":null,"postmortem_body_last_updated_at":null,"postmortem_ignored":false,"postmortem_published_at":null,"postmortem_notified_subscribers":false,"postmortem_notified_twitter":false,"components":[{"status":"operational","name":"Kaltura API","created_at":"2017-05-28T06:48:09.676Z","updated_at":"2026-07-16T08:44:56.483Z","position":2,"description":null,"showcase":false,"start_date":null,"id":"d8dx65s82pql","page_id":"ft553fk9czmh","group_id":null},{"status":"operational","name":"Upload Process","created_at":"2020-10-02T15:16:28.409Z","updated_at":"2025-07-02T14:25:25.057Z","position":2,"description":null,"showcase":false,"start_date":"2020-10-02T00:00:00.000Z","id":"6m5msvsstjxh","page_id":"ft553fk9czmh","group_id":"5hdf3jttk9kf"},{"status":"operational","name":"Transcoding","created_at":"2017-05-28T06:50:39.560Z","updated_at":"2025-10-20T10:14:46.665Z","position":5,"description":null,"showcase":false,"start_date":null,"id":"s1t4w27ndq3x","page_id":"ft553fk9czmh","group_id":null},{"status":"operational","name":"Live","created_at":"2017-05-28T06:51:10.943Z","updated_at":"2025-12-05T09:26:40.790Z","position":6,"description":null,"showcase":false,"start_date":null,"id":"3f8pg9cdqkm9","page_id":"ft553fk9czmh","group_id":null},{"status":"operational","name":"Playback","created_at":"2017-05-28T06:51:38.428Z","updated_at":"2026-07-16T08:44:56.519Z","position":7,"description":null,"showcase":false,"start_date":null,"id":"8dr772sbp4lv","page_id":"ft553fk9czmh","group_id":null}]},{"name":"Service Disruption - Issue identified and resolved","status":"resolved","created_at":"2025-06-10T15:30:00.000Z","updated_at":"2025-06-16T15:41:12.232Z","monitoring_at":null,"resolved_at":"2025-06-10T15:30:00.000Z","impact":"critical","shortlink":"https://stspg.io/vtb01gjlk02r","scheduled_for":null,"scheduled_until":null,"scheduled_remind_prior":false,"scheduled_reminded_at":null,"impact_override":"critical","scheduled_auto_in_progress":false,"scheduled_auto_completed":false,"metadata":{},"started_at":"2025-06-16T15:34:55.882Z","reminder_intervals":null,"id":"4f5sc25qhgy6","page_id":"ft553fk9czmh","incident_updates":[{"status":"resolved","body":"Kaltura experienced a platform-wide service disruption that occurred between 15:31-15:44 UTC. Users experienced slowness and intermediate errors across the platform - the Kaltura Management Console (KMC), Kaltura MediaSpace (KMS), Kaltura Application Framework (KAF) integrations, including Learning Management System (LMS) integrations, Event Platform (EP).  Service was fully restored by 15:44 UTC.","created_at":"2025-06-16T15:34:55.935Z","wants_twitter_update":false,"twitter_updated_at":null,"updated_at":"2025-06-16T15:34:55.935Z","display_at":"2025-06-10T15:30:00.000Z","deliver_notifications":false,"tweet_id":null,"id":"jf21wd8lq5ff","incident_id":"4f5sc25qhgy6","custom_tweet":null,"affected_components":null}],"postmortem_body":null,"postmortem_body_last_updated_at":null,"postmortem_ignored":false,"postmortem_published_at":null,"postmortem_notified_subscribers":false,"postmortem_notified_twitter":false,"components":[]}]
}