Cloud Migration
Scheduled Maintenance Report for Kaltura
Completed
The scheduled maintenance has been completed.
Posted Sep 08, 2020 - 09:02 UTC
Update
Update - Current Status of Open Issues:

Captioning performance – Update – Resolved, and the queue is cleared.

Webcast File Upload – Update – a fix has been applied. Should you encounter any issues, please contact Customer Care.

Doc Conversion – Update – Resolved.

Playback – Resolved. If you have entries that continue to exhibit issues such as buffering, spinning wheel or dark screen, please contact with our Customer Care team.

If you would like to receive updates automatically, please subscribe to notifications by subscribing at https://status.kaltura.com

What to expect next – the status page will be updated again on Tuesday, September 8th at 9:00AM UTC, 5:00AM EST, 10:00AM London, 5:00PM SGT
Posted Sep 07, 2020 - 21:00 UTC
Update
There are no updates from earlier today.

What to expect next – the status page will be updated again on Monday, September 7th at 5PM ET / 23:00 CET / Tuesday, 5AM, September 8th Singapore time.
Posted Sep 07, 2020 - 14:00 UTC
Update
Current Status of Open Issues:

Captioning performance – Update – Resolved, and the queue is cleared.
We will continue to monitor the queue closely in the next coming hours.

Webcast File Upload – No change since last status update - fix has been completed and is still in QA. An ETA will be provided based on QA results. In the interim, if you need to run a Webcast and require slides during the weekend, please contact Customer Care for alternate options

Doc Conversion – No change since last status update - fix has been completed and in final stage of QA. ETA for deployment is Tuesday, September, 8th, morning time UTC

Playback – No change since last status update – the root cause has been identified and addressed. For entries with symptoms to include buffering, spinning wheel or dark screen, please work with our Customer Care team.

What to expect next – we will update the status page by 2pm UTC on Monday, September 7th.
Posted Sep 07, 2020 - 10:56 UTC
Update
Scheduled maintenance is still in progress. We will provide updates as necessary.
Posted Sep 07, 2020 - 10:29 UTC
Update
Please note that we had system interruption with performance and access to some of Kaltura components marked below:

KMS
KMC
Playback
Upload
Webcasting / Live
API

Our engineering team identified the failure and the issue is resolved.
We will keep monitor and update here.
Posted Sep 07, 2020 - 10:19 UTC
Update
Update - Current Status of Open Issues:

There are no updates from earlier today.

What to expect next – the status page will be updated by 9:00AM UTC Monday, September 7th
Posted Sep 06, 2020 - 20:56 UTC
In progress
Update - Current Status of Open Issues:

Transcoding and Upload Delays – Update – The transcoding backlog has been eliminated and you should expect normal processing time. We are closely monitoring the queue.

Playback - Update – The root cause has been identified and addressed. For entries with symptoms to include buffering, spinning wheel or dark screen, please work with our Customer Care team.

Doc Conversion – Update - fix has been completed and in final stage of QA. ETA for deployment is Tuesday, September, 8th, morning time UTC

Captioning performance – Update - currently, all pending jobs, that were in the queue, were processed. While we mitigated the backlog issue we are still working with the vendor to find the root cause for the delays to ensure to queue won’t grow again.

Webcast File Upload – no change since last status update - fix has been completed and is still in QA. An ETA will be provided based on QA results. In the interim, if you need to run a Webcast and require slides during the weekend, please contact Customer Care for alternate options

Upload Errors & VOD Playback Errors and Thumbnail Images - No change since last status update - due to ongoing optimizations on the platform, occasional errors may occur. We are planning to address these items with resolution by end of the weekend.

What to expect next – we will update the status page by 9pm UTC on Sunday, September 6th.
Posted Sep 05, 2020 - 18:15 UTC
Scheduled
Update - Current Status of Open Issues:

Transcoding and Upload Delays – Update – work continues to reduce the backlog and we have seen that the overall queue has been reduced by 50% since our last status update. We expect the queue to clear over the weekend. We are closely monitoring this situation.

Playback - No change since last status update – we identified an issue that affected Playback on entries that were uploaded/transcoded on September 3rd. Symptoms include buffering, spinning wheel or dark screen. The root cause has been identified and addressed. For entries created on September 3rd, please work with our Customer Care team; we are anticipating one additional fix that will allow us to re-process these entries. An update will be provided on Monday.

Webcast File Upload – No change since last status update - fix has been completed and is still in QA. An ETA will be provided based on QA results. In the interim, if you need to run a Webcast and require slides during the weekend, please contact Customer Care for alternate options.

Doc Conversion – No change since last status update - fix has been completed and will be moving into QA phase. ETA will be provided on Monday.

Upload Errors & VOD Playback Errors and Thumbnail Images - No change since last status update - due to ongoing optimizations on the platform, occasional errors may occur. We are planning to address these items with resolution by end of the weekend.

Captioning performance - No change since last status update - we are still working with the vendor to find the root cause for the delays. We are actively mitigating the delays as best as possible. Delays are currently contained to less than 10 hours. We expect the queue to reduce over the weekend.

What to expect next – we will update the status page by 6 PM UTC on Sunday, September 6th.
Posted Sep 05, 2020 - 18:13 UTC
This scheduled maintenance affected: Kaltura REACH (captioning service) (Quality of caption services), Upload (Upload Speed), and Transcoding, Playback.