API issues in West Coast DC

Incident Report for Kaltura

Resolved

Kaltura’s technical teams have monitored the service since the fix has been deployed and haven’t found any issues. Therefore, the incident is now marked as resolved.
Root cause is still being investigated

Posted Apr 13, 2020 - 18:14 UTC

Monitoring

Kaltura engineers have confirmed that the issue was mitigated. Currently West Coast DC is being monitored.

Posted Apr 13, 2020 - 10:35 UTC

Identified

Our engineers are looking into the issue with one of Kaltura ISP's. Further updates will be posted here.

Posted Apr 13, 2020 - 10:20 UTC

Investigating

Kaltura teams are currently investigating issues with API service in West Coast DC.

Posted Apr 13, 2020 - 10:12 UTC

This incident affected: Kaltura API.