Cielo24 module issue

Incident Report for Kaltura

Resolved

This incident has been resolved.

Posted Jun 05, 2018 - 15:51 UTC

Update

We are continuing to work on a fix for this issue.

Posted Jun 05, 2018 - 15:51 UTC

Update

We are continuing to work on a fix for this issue.

Posted Jun 05, 2018 - 15:48 UTC

Update

We are continuing to work on a fix for this issue.

Posted Jun 05, 2018 - 15:44 UTC

Identified

Kaltura has identified an issue that may affect the service.
There is an "Application Error" with the Cielo24 Module for all KMS/KAF instances.
This issue is being handled by Cielo's technical team. More updates will follow on this page.

Posted Jun 05, 2018 - 06:06 UTC

This incident affected: Kaltura REACH (captioning service) (Quality of caption services).