After normal performance was restored earlier at 12am UTC, monitoring has been completed.
Posted May 12, 2021 - 00:32 UTC
Monitoring
What was the Impact: Admins with access to the Customer Care Portal ( https://support.kaltura.com ) saw either an error page ("We are down for maintenance") OR misaligned CSS on the portal home page.
Current Status: Normal performance has been restored on the Customer Care Portal.
What to Expect Next: We will continue to monitor before closing the incident in 30 minutes.
Posted May 12, 2021 - 00:04 UTC
Investigating
What is the Impact: Admins with access to the Customer Care Portal ( https://support.kaltura.com ) may see either an error page ("We are down for maintenance") OR misaligned CSS on the portal home page.
To Create a Case to Customer Care: - If you are unable to access the portal due to the error page: For "Essential" (S1) issues, you may call our 24/7 helpline: North America & Worldwide: + 1 800 871 5224 Europe & Middle East: +44 20 3116 7700 Asia-Pacific: +65 31570257 Japan: +81 345405032 - If you are able to access the portal, please continue to submit cases as normal and we will respond within normal SLAs.
Current Status: Our teams are currently investigating.
What to Expect Next: The next update will be posted as soon as additional information is available.
Posted May 11, 2021 - 23:55 UTC
This incident affected: Documentation and Customer Care Platforms.